David Powell
GBSupport team are really good I have to say that the support team do a great job. I had drive issues and had to re-load Neo a few times and when I contacted the team the turnaround was very speedy and helped me a lot. Considering the awful circumstances in Ukraine I say they are doing a great job. Many thanks.
Deb Kiely
GBI just couldn't get my Neo to connect… I just couldn't get my Neo to connect with PS after the new upgrade. Did all the normal stuff. But immediately that I contacted help desk, they emailed the instructions. I would have never figured that out and it worked!
Brian Blake
CAAmazing customer service and great product Amazing customer service as well as an amazing product - many updates come with this product and my last one had a snag...A email for help was answered within an hour with the exact fix, easy to follow instructions and bam I was back to editing.
Bill Crawford.
CYLatest update Tried unsuccessfully to open Neo for latest update. Contacted help asking for advice. They sent back a list of instructions to try and open the programme. Being elderly couldn't understand half the technicalities and said so. Received reply telling me to uninstall and re-install. Started to follow the simplified instructions when 'update' flashed onto the screen.Clicked on to it and voila it all happened and I was able to open and use the updated software. Very prompt replies to my queries.
Dieter
ATSupport came quickly and was helpful I had a small problem with the plugin in Photoshop. The support was very fast and helpful. All in all I'm very happy with Luminar Neo, it helps me to create nice, impressive pictures.