Customer Service gets A+ I had an install problem after I purchased Luminar Neo Volodymyr from customer service was straight on to it with a quick fix. Great Job.

Amazing customer service and great product Amazing customer service as well as an amazing product - many updates come with this product and my last one had a snag...A email for help was answered within an hour with the exact fix, easy to follow instructions and bam I was back to editing.

I just couldn't get my Neo to connect… I just couldn't get my Neo to connect with PS after the new upgrade. Did all the normal stuff. But immediately that I contacted help desk, they emailed the instructions. I would have never figured that out and it worked!

Luminar Neo is Beta Software I have owned Luminar Neo for 2 years. Mostly because I want to use AI functions, as well as Lightroom functions, but I don't want to pay money for them every month Unfortunately, I've had problems with the program over and over again for the last 2 years. Catalogs don't load properly or not at all, there are problems with Onedrive, the AI functions like upscale... just don't work for me (or only very rarely). In addition, since the Ukraine war, the Luminar logo was, in my opinion, damn ugly and bothered me, luckily that's better now. Luminar Neo has felt like it has been in beta since its release, poor performance and non-functional features are the order of the day. Unfortunately, the idea of a good, subscription-based image editing program hasn't worked out yet, but I still hope for good updates and improvements in the future

Fast and Helpful Responses to Your Questions! One of the things I love about Luminar Neo support is how fast they respond to your tech questions! And when you ask for instructions, they will send you both written steps and screen shots that address your concern. Very pleased, as I am a senior and sometimes things are not intuitive to me. :)