Great customer service My account had auto-renewed although I had sent an email to question the price. I sent it to the wrong email address however, which was picked up by Winston. After a very smooth shift change the next customer service agent Elara was very understanding, and extended my subscription, which was very much appreciated. This is great customer service, and will most probably keep me a customer for longer! Thanks!

Incredible helpful support Incredible helpful support. Marcus Rodriguez helped me with a smaller issue, and answered all my more or less stupid questions!! :) He was brilliant! but.... the chat should be connected to my account since i'm logged in - i lost the chat when i accidentally refreshed the browser. Now I will evaluate all the functionality/services with my SurfShark ONE subscription!

Amazing support The product works great as a few others on the market, but the support I've received was amazing. Jacob Scott, the support engineer, made it great. He was so persistent in solving my problem, that I was surprised. After very precise questions and after a few options, we solved the problem I had with the connectivity.

I will rate this company 100% CON GAME. They get ZERO's for every single ignored contact! I will rate this company 100% CON GAME. I bet I wrote to them 50 times without a human response. I was INTENTIONALLY ROBBED and CHEATED REPEATEDLY out of over a YEAR of PREPAID VPN SERVICE! They refused to let me use it without an updated new credit card number (can not provide) ID issue. I HATE SURFSHARK and BELIEVE THEY ARE A CON! Find a better company!

I had a technical issue and a real support team member helped me within minutes to solve the problem I had a technical issue and a real experienced support team member called Emily Johnson helped me out. Problem was solved within minutes. Great experience. Thank you.