Great support I had decided to purchase the Surfsahr One+ subscription as the Incogni feature sounded great. Unfortunately this feature is not available in my country so I had requested a refund. I spoke via live chat with Tommy who was a massive help, they helped me with issuing a refund, advised the time frames that it would take for the money to come back to me and they also provided me with a link to get the subscription I wanted at an even lower price that what was there currently. The service provided by Tommy was amazing and I cant thank them enough for how kind and quick they were with helping me

Long time customer and great customer service! I’ve been using Surfshark for a while now and love the simplicity of the app yet robust features. I do wish there was port forwarding allowed but their customer service is second to none! I had a problem with a compromised account and Klara from customer support was able to get me access back to my account. She was very helpful when I couldn’t find the answer in the help center. The price is phenomenal as well! Definitely a long term customer here

IPV6 Protokoll I had a problem and a Mr. Marcus Rodriguez helped me out. I installed Surfshark on a second computer. On this computer I access via remote and manage Samba sharing. My network worked without VPN. As soon as I activated VPN Surfshake, it stopped working. With Marcus Rodriguez we were able to find out that it was the ipv6 protocol and I had to disable it. Since then, everything has worked as usual. Thank you very much!

Very very good I wanted to renew my subscription but at a better rate than the automatic renewal. Clelia made me a very good offer. Thanks to Clelia!

I had a technical issue and a real support team member helped me within minutes to solve the problem I had a technical issue and a real experienced support team member called Emily Johnson helped me out. Problem was solved within minutes. Great experience. Thank you.