I had a technical issue and a real support team member helped me within minutes to solve the problem I had a technical issue and a real experienced support team member called Emily Johnson helped me out. Problem was solved within minutes. Great experience. Thank you.

Emma Hanssen was a delight to speak to… Emma Hanssen was a delight to speak to and has helped me greatly with my issue. Makes such a refreshing change to have someone who understands what I am on about

Slowed everything down - dramatically I install Surfshark, suddenly my entire system slows down - Internet, all apps etc.etc. I suspect its Surfshark so turn it off. Things improve but not dramatically. I then remove the entire app and everything returns to normal. During this process I check their help - far to confusing a process to try and check out or sort out the problem. Written for techies probably by techies. Terrible experience.

Incredible helpful support Incredible helpful support. Marcus Rodriguez helped me with a smaller issue, and answered all my more or less stupid questions!! :) He was brilliant! but.... the chat should be connected to my account since i'm logged in - i lost the chat when i accidentally refreshed the browser. Now I will evaluate all the functionality/services with my SurfShark ONE subscription!

Long time customer and great customer service! I’ve been using Surfshark for a while now and love the simplicity of the app yet robust features. I do wish there was port forwarding allowed but their customer service is second to none! I had a problem with a compromised account and Klara from customer support was able to get me access back to my account. She was very helpful when I couldn’t find the answer in the help center. The price is phenomenal as well! Definitely a long term customer here