After chatting with a robot I was taken… After chatting with a robot I was taken to an agent. His name is Cole Davis and he guided me step-by-step in order to solve the problem. He was, patient, kind and he perfectly solved the problem. So, one more time, Thank you Cole Davis!

John's bulbous brain saved the day! Had problems with my dedicated VPN - kept getting CAPTCHA on several sites! Started a web chat and got through to John Duncan... he got me to check my connection which came back saying I was connected to random IP addresses in random locations across all my devices (even though I was supposedly connected to my dedicated VPN on all of them). John admitted he was baffled as he had never seen this before! But he persevered and managed to resolve the issue rather quickly! Great knowledge and easy to talk everything through with 👌🏻 End results: My issue = solved John's brain = even bigger than before 10/10 to John and his big ol' brain (the one in his cranium, not his pants)

Slowed everything down - dramatically I install Surfshark, suddenly my entire system slows down - Internet, all apps etc.etc. I suspect its Surfshark so turn it off. Things improve but not dramatically. I then remove the entire app and everything returns to normal. During this process I check their help - far to confusing a process to try and check out or sort out the problem. Written for techies probably by techies. Terrible experience.

Very very good I wanted to renew my subscription but at a better rate than the automatic renewal. Clelia made me a very good offer. Thanks to Clelia!

Fastest customer support I have ever used My surfshark account was locked because of my subjective mistake of entering the wrong login information too many times in the 2FA step. I contacted Surfshark support and was assisted very quickly. It only took me a total of 2 minutes from the moment I started pressing the "Chat with us" button until my account was successfully restored. I would like to send a special thank you to the person who supported me today - Seth Reynolds. The quality of Surfshark's customer support is worthy of its highest score. Thank you again Seth Reynolds and thank you Surfshark for the wonderful experience you provided.