I've NEVer had Basic Talk in my Life! I've NEVer had Basic Talk in my Life!! But somehow they're billing my account and have been since June of 2023 for $1.99, twice each month for 10 months. I called and this Asian lady, that you can barely understand, told me to call my bank. Then I'm given the number from the bank, to call the telephone number they have on file for them. I do and I'm Forced to leave an E-mail. I want my money refunded and the FCC to look into this. This is nothing more than Theft. I've been a customer of either Verizon or Spectrum for over a decade and Never needed Basic Talk. I had to go on the computer to find out who they are. If my money isn't put back into my account in 24 hours, I'M CALLING THE COPS !!! If it wasn't for the App "Rocket Money", that I recently downloaded, I would have never known they were stealing from me.

Incompetent support techs I called support today to cancel one of the two lines I have through Basic Talk. Spoke to a man (Rajesh, in India) that could barely speak English. He refused to let me speak to an English speaking person and then canceled the number I wanted to keep instead of the number I told him to cancel. I called back on my other line to inform him of the mistake and he canceled the other line too. These people are criminals.

Crap service Crap service. Have had basicTalk for years now since the Walmart $4.99 a month plan, Everything was working fine for years now. Now every single time you make a call you keep getting "device not registered". No matter how many times you reboot the phone adapter, it still keeps coming up with that error. BasicTalk support is useless and have not a clue on what they are doing. They just send you another adapter, charge you shipping when you should be paying for something, regardless of the number of adapters they send, the problem still does not go away. Cluess support that you can only reach via Chatroom that is 1/2 way around the world, they dont have an idea of what they are doing because its their network that goes down.

It's Vonage and Service is terrible Service is terrible, dropped calls, no customer support - only email and you wait DAYS to maybe get an answer. Usually any issue is just ignored. BTW, there is no BasicTalk its ALL Vonage. If you complain, someone from Vonage will be calling (from India) and they won't recognize your phone number because they won't have you listed under Vonage. So, its a circle jerk of nonsense. They never address your issues, just ignore and will turn off your service for non payment of a few days even though they won't fix the calling issues. And, as I understand, make it very difficult to cancel your service on purpose. Get rid of this "service" as fast as you can, its a joke and no one cares.

Awesome Phone Service For Great Price!!! Until Basic talk I was paying $25 dollars plus about $8 in fees and taxes. I get the same quality of service over the same internet connection I was using for the higher priced cable phone package. I can't get a telephone account for even twice the price that performs any better than Basic Talk! Love Basic Talk, worry free and hassle free service for $11 a month including taxes, amazing.