A BASIC GIMMICK | Technically, it works, and as the name implies it's BASIC service. Except for Caller ID, and Call waiting, you get NOTHING more. Call Forwarding should be BASIC! PRICE is where it gets very deceptive! It's pushed as $10/month. That's a lie! I'm paying $15/month! Besides actual REAL taxes, they make up several charges and attempt to bamboozle you into believing they are Federal taxes. There are now "virtual" services which makes Basic Talk obsolete. By the way, BASIC TALK is a dumbed down version of VONAGE, which owns it.

Too many lies. Rude customer service from India where english is uncomprehendable They start with 9.99 but with the taxes and additional fees will end upto 13.00. Then they started charging 911 which as part of the deal vs magic jack is free. Then now the kick it up again. I choose them because they promise they have customer service but they never say its is some rude Indian guys who lies to yo. They promise I can transfer my njmber for 30 days but yhe loophole is they complicate everything...No customer service at all. Never will I take this service nor recommned it at all

Number was hacked Number was hacked, and basic talk acted if I was the guilty party, shutting off my phone without letting me know. Suspending my account, not returning phone calls, charging me for service that I do not have. Cannot cancel because no one wants to take responsibility to handle this problem, every one is pointing to the other dept. I am stuck in the middle.

Refusing to cancel my account and lying I'm having a very similar problem to many of the other people who have left reviews. I've been trying to cancel my account but just keep getting "thank you for choosing to continue service" emails - even after being ASSURED that the account has been canceled. That's just straight up dishonest. I'm not sure what to do in this situation, except if they end up charging me again contacting my credit card company and disputing the charges as fraudulent. They just absolutely refuse to cancel the account.

I tried to transfer my old number on … I tried to transfer my old number on Basictalk and three weeks later it's still not done. Their system must be full of bugs cause it keeps returning an error but, they don't tell you what's wrong. Numerous conference calls with their off shore "customer service" doesn't help either. Additionally, every time you logon their system forgets what your password is and you have to go through their "forgot password" nonsense. Stay away from this joke.