Unprofessional Unprofessional service When I tell them I am moving house means that I am leaving that residence and they should update my billing address including the address that requires internet connection. But no they did not update the billing address for me! And blaming me for not notifying them of change of billing address .

Poor service and no staff Here in Coffs Harbour cannot even have a look why my iPad SIM card is not working on my contract. Not enough staff, new contract system are the excuses. Optus, Vodafone etc are more than willing to help with enough staff Did I make a mistake to move over to Telstra?

BUYER BEWARE BUYER BEWARE, absolute l dodgy provider avoid at all costs. I bought a fold4 17 months ago still within warranty and it has a know fault with the hinge damaging the screen. It gets assessed where they try to tell me it's out of warranty which is incorrect all samsung phones have 24 month warranty, then proceed to not listen and close the case without any outcome. They don't care and won't solve issues, they have a bunch of incompetent people employed for them on their investigation centre

Ever since I have been a customer and… Ever since I have been a customer and used the The Telstra App in the past 4 years it has to be the worst App I have ever come across. It constantly doesn't work Esp. to try and pay them!!! For. Technology supply company its appalling!!

No intention of solving complaints or problems! There needs to be a zero star rating. It is obviously Telstra's tactic to hide their incompetence by driving their customers up the wall by asking the same things over and over and over and over again instead of actually solving the problem! If you are lucky enough to speak to someone you can actually understand, they just ask you the same things the previous 3 people asked of you, proving over and over again that there is ZERO network coverage in many metro areas (this is the second address in Queensland without coverage). And that is the tactic until you just give up. Worst customer service I have experienced EVER!