NBN fibre upgrade offer NBN upgrade fibre to the house left me with no internet. Telstra disconnected the old service before activation of the new. A 3 day saga to get back on-line. Don't be tempted by the free upgrades. Faster? Yes Worth the effort? No

Government funded Scammers local tower has been damaged and they couldn't be bothered to fix it, internet constantly slows down to a crawl or cant handle minor online tasks. they know this and they dont give any form of compensation to all the people suffering because of their s**t service/lazy antics.

Absolutely ridiculous Absolutely ridiculous! Just spoke to Ibrahim from the call centre and wasn’t happy with his answers or lack of clarity in regards to my issue. I asked him I’d like to speak to a supervisor numerous times and he told me multiple times ‘there’s no one there’ .. I said there’s no one that a manager or supervisor isn’t there! After he paused for a minute not saying anything…. He hung up?!?! What is the Telstra service coming to when there’s no service!! Getting sick of the lack of service in our service industry!! Extremely disappointed

FRAUDULANT Cancelled my internet and was 4 day into the month so apparently I was charged a full months fee. Was told that I wouldn't owe anything on phone, but still want to me to pay for it. And because I didn't pay it, due to not realising that they were asking for payment for this particular service, they added another $15 for late payment. And now I'm receiving reminders text messages telling me a late payment fee is now applied.......grrrrr Disgusted...... that I ended up paying for a service that I never used (being a full months service) that I ended up paying just to get them off my back, $122.42......in this money grabbing world. Since when do we as Australians pay for something that we never receive. This is FRAUD !!!!! NOT HAPPY TELSTRA !!!!

Poor service and no staff Here in Coffs Harbour cannot even have a look why my iPad SIM card is not working on my contract. Not enough staff, new contract system are the excuses. Optus, Vodafone etc are more than willing to help with enough staff Did I make a mistake to move over to Telstra?