Ever since I have been a customer and… Ever since I have been a customer and used the The Telstra App in the past 4 years it has to be the worst App I have ever come across. It constantly doesn't work Esp. to try and pay them!!! For. Technology supply company its appalling!!

No intention of solving complaints or problems! There needs to be a zero star rating. It is obviously Telstra's tactic to hide their incompetence by driving their customers up the wall by asking the same things over and over and over and over again instead of actually solving the problem! If you are lucky enough to speak to someone you can actually understand, they just ask you the same things the previous 3 people asked of you, proving over and over again that there is ZERO network coverage in many metro areas (this is the second address in Queensland without coverage). And that is the tactic until you just give up. Worst customer service I have experienced EVER!

Poor service and no staff Here in Coffs Harbour cannot even have a look why my iPad SIM card is not working on my contract. Not enough staff, new contract system are the excuses. Optus, Vodafone etc are more than willing to help with enough staff Did I make a mistake to move over to Telstra?

Changed providers Changed to Telstra bought a new phone and Wi-Fi. Cannot connect my devices to internet. Money for nothing..dire straits . Think twice before you leave yr provider.

Returned 5g modem due to no coverage Returned 5g modem due to no coverage, problem 1. Problem 2, trying to relay this message to the customer service who spoke minimal English and was yawning the whole time loudly into the phone 😂 funny now but not then! Took ages to try to communicate and get it all done, bloody disgraceful when you are calling a service from Australia and the customer support staff cannot speak English!!!duh what’s wrong with you Australia