They could improve They could improve by including an extra lead for the wireless headset sensor. having to use the same lead to charge on mains and then disconnect to attach to sensor is time consuming. when you spend over £100 on headset, you expect the extra. my last headset by another make was around £60 and included this.

I would give 0 stars if I could I would give 0 stars if I could. This is the worst company I've ever dealt with. The headset is broken after just 4 months. I'm trying to file a warrant to claim and I've had multiple different agents responding to the messages, all asking for different things. It's a wireless headset and then are asking me to cut the cable that came with it. I don't know where it is so I can't cut it. One agent says don't worry and just send pictures. After I send the pictures, another replies and asks for the cable to be cut. Why the hell do I need to cut a cable for a wireless headset? Explain that logic to me. This has been going on for over a week. I've asked multiple times to escalate to a complaint but it goes ignore every time. It's the worst customer service I've ever experienced. Absolute incompetence.

Price up, quality down. Price goes up, quality goes down. Bought 2 Black Widow Wireless Chroma keyboards in 3.5 years, both went faulty after a short period. Keys became sticky, volume knob glitch, battery drained super fast. Alao had their wireless chaging mouse pad and mouse, and they went terrible experience of use. Things get much better when switching to using Logitech.

Worst customer support in my life. If I could give zero stars, I would. I’ve been going around in circles for a month now trying to get a faulty Razer pro click mouse replaced under warranty. It is absolutely appallingly bad, getting “updated” by someone new every day, sometimes multiple people in a day all wanting different things. Then they had the absolute CHEEK to take my money for an “express replacement” under RMA, only for it not to be in stock with no timeline for dispatch! and then refuse to refund my money! Absolute crooks - I’ve never honestly faced worse in my life.

Excellent service Seems Razer must have decided to change their customer support policy, because I've had excellent service with the replacement of my almost two year old Viper Ultimate mouse. Unfortunately they didn't have an exact replacement in stock anymore, so they proposed to essentially upgrade me to the Viper Pro V2. Their customer support was always very quick and on-point with their replies.