Razer

9 Pasteur, Suite 100, 92618, Irvine, United States
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1.40
Based on 20 Reviews

5

5.00%

4

0.00%

3

5.00%

2

10.00%

1

80.00%
About Razer

Razer is the world leader in high-performance gaming hardware, software and systems. We live by our motto: For Gamers. By Gamers.

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Owen
GB

Ordered the Razer BlackWidow Chroma V2… Ordered the Razer BlackWidow Chroma V2 - Yellow Switch. Image on website showed UK layout. Image on box showed UK layout. Everything suggests UK layout, apart from the keyboard is in Nordic Layout! Contacted support, and received a refund. They've said they could not send a UK layout. Will not use Razer directly again.

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Marvin Carlsen
AT

Don´t buy their crap Don´t buy their crap, you will get raped in first person shooters since you won´t be able to aim.

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Tim Day-Lewis (spiiro)
AU

No help desk support I told the "helpdesk" that I had 2 buttons not working on my mouse. Instead of troubleshooting, they sent me email after email asking for things like the purchase date, the pdf of the sale, my computer specifications (?),.... And in the end they tell me that the seller is not authorised and that they WON'T help me. I won't be buying any more of their rubbish if this is how they treat customers.

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Alex
CA

I have a faulty mousepad, they refused to help I have a faulty mousepad where the lights stopped working. I saw online it seems to be a fairly common problem with the razed strider chroma. I am couple months over the 1 year limited warranty and they refuse to provide me any assistance further than redownload a software and try to fix a program. Really disappointed in this level of customer service given the fact I’ve always been a faithful user of razer products. I will surely not be recommending or further purchasing razor products in the future just because of a faulty mousepad.

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Shelley Middlemiss
GB

Absolutely disgraceful company Absolutely disgraceful company, avoid at all costs! My son spent £2700 on a laptop, it was faulty so he contacted Razer the following day through live chat (as there's no phone number for them) after being passed around to about 7 people, he was passed to one of the original people he spoke to. It was arranged for the laptop to be sent to Germany to see what was wrong with it, 2 weeks since it's been in their possession & he is still none the wiser, they said they've escalated the issue (what a cop-out). £2700 for a laptop that he had for 1 day & here we are over 3 weeks later & all he's got is the free laptop bag that came with it.......absolutely disgusting after sales support which tells you all you need to know about this company. Myself & 2 of my other sons have a lot of Razer equipment, most of which wasn't purchased directly from Razer.com & we've never had a problem with them! Razer.com.....you should be thoroughly ashamed! Update 24.04.2024: I sent an email with all the details that Razer requested in their response to my review, they have now forwarded it to their VIP response team.....whoopeee, don't I feel special! It's a joke, they thanked me for my patience & understanding, how very patronising of them, I am far from patient & understanding at this point. I'll stand by my original comment....."Absolutely disgraceful company, avoid at all costs"!

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