Ordered the Razer BlackWidow Chroma V2… Ordered the Razer BlackWidow Chroma V2 - Yellow Switch. Image on website showed UK layout. Image on box showed UK layout. Everything suggests UK layout, apart from the keyboard is in Nordic Layout! Contacted support, and received a refund. They've said they could not send a UK layout. Will not use Razer directly again.

AI driven drivel My Blackwidow keyboard arrived with cosmetic damage. I was upset and asked for replacement keycaps and wrist rest. What ensued was a kafkaesque nightmare- one minute promised a full replacement, the next asked to destroy a fully functional keyboard, the next told I could have replacement parts, and finally, told that wasn’t a device Razer offered. I’ve emailed the CEO and the feedback email address to no avail. They do not care about customers one jot. I’m tired of dealing with their AI nonsense and am pursuing legal action.

They could improve They could improve by including an extra lead for the wireless headset sensor. having to use the same lead to charge on mains and then disconnect to attach to sensor is time consuming. when you spend over £100 on headset, you expect the extra. my last headset by another make was around £60 and included this.

buy your keyboard somewhere else .. No spare parts even after hours of trying via helpdesk Even through contacting the helpline and taking hours of my day to receive a spare keycap this company can still not provide me 1 keycap for one of their flagship keyboards. The products might look nice but I don't think I will buy any items from razer anymore as their service in this regard is one of the worst that I have experienced so far. If you consider buying a keyboard. Don't get it with Razor but buy a keyboard where you can easily get spare parts and your time isn't wasted.

No help desk support I told the "helpdesk" that I had 2 buttons not working on my mouse. Instead of troubleshooting, they sent me email after email asking for things like the purchase date, the pdf of the sale, my computer specifications (?),.... And in the end they tell me that the seller is not authorised and that they WON'T help me. I won't be buying any more of their rubbish if this is how they treat customers.