Absolutely disgraceful company Absolutely disgraceful company, avoid at all costs! My son spent £2700 on a laptop, it was faulty so he contacted Razer the following day through live chat (as there's no phone number for them) after being passed around to about 7 people, he was passed to one of the original people he spoke to. It was arranged for the laptop to be sent to Germany to see what was wrong with it, 2 weeks since it's been in their possession & he is still none the wiser, they said they've escalated the issue (what a cop-out). £2700 for a laptop that he had for 1 day & here we are over 3 weeks later & all he's got is the free laptop bag that came with it.......absolutely disgusting after sales support which tells you all you need to know about this company. Myself & 2 of my other sons have a lot of Razer equipment, most of which wasn't purchased directly from Razer.com & we've never had a problem with them! Razer.com.....you should be thoroughly ashamed! Update 24.04.2024: I sent an email with all the details that Razer requested in their response to my review, they have now forwarded it to their VIP response team.....whoopeee, don't I feel special! It's a joke, they thanked me for my patience & understanding, how very patronising of them, I am far from patient & understanding at this point. I'll stand by my original comment....."Absolutely disgraceful company, avoid at all costs"!

Worst customer support in my life. If I could give zero stars, I would. I’ve been going around in circles for a month now trying to get a faulty Razer pro click mouse replaced under warranty. It is absolutely appallingly bad, getting “updated” by someone new every day, sometimes multiple people in a day all wanting different things. Then they had the absolute CHEEK to take my money for an “express replacement” under RMA, only for it not to be in stock with no timeline for dispatch! and then refuse to refund my money! Absolute crooks - I’ve never honestly faced worse in my life.

Don´t buy their crap Don´t buy their crap, you will get raped in first person shooters since you won´t be able to aim.

I have been with razer for many years Multiple products purchased. In the past I used to be satisfied however since 2018 i think I started to have massive problems with their products at the begining i was thinking it was my fault because mouse fell of desk, or punched it in anger. HOWEVER. My last 5 products purchased from razer were of very poor quality lasted for less than 6 months when taken good care of. My last purchased mouse in october started to have scrolling issue. I asked razer to honour warranty. They simply say i bought mouse from unauthorized seller. And it was exactly the same with previous products. They treat customers like crap and this is why After nearly 20 years of using your products im DONE. im not going to buy anything else from you ever again. I regret that i actually bought mouse that i loved shape for so long time... I mean Deathadder. I will sadly have to find something new and i wish you razer all the worst. I am happy with amazon though because they processed all warranties all the time. This is only showing how shady company you are.

Avoid this company because the customer service is a nightmare. I contacted Razer for a warranty claim on a headset where the mic did not work and the customer service has been terrible. I keep getting different responses from different representatives and none of them are directly responding to what I'm saying in my email replies. They keep sending automated responses and repeating themselves without acknowledging what I'm saying. They even asked me for my personal information and never followed up with me about why they needed it. They keep denying my claim unless I speak to the 3rd party seller which I have not been able to do since the seller uses Amazon support and doesn't offer a contact method besides Amazon. I provided screenshots showing proof of this and the representatives refuse to acknowledge it and keeps repeatedly telling me to contact the seller. I also requested to speak with a supervisor or manager and that request has been ignored.