No help desk support I told the "helpdesk" that I had 2 buttons not working on my mouse. Instead of troubleshooting, they sent me email after email asking for things like the purchase date, the pdf of the sale, my computer specifications (?),.... And in the end they tell me that the seller is not authorised and that they WON'T help me. I won't be buying any more of their rubbish if this is how they treat customers.

Been trying to claim my 2 year warranty… Been trying to claim my 2 year warranty of my Deathadder V3 pro and it's so frustrating. Already sent the POP, all the things that you guys need to accept my warranty, EVERYTHING just to get answered by like 20 different people asking me for information that I already sent, they stopped answering for 4 days and I don't know what more I can do

Don´t buy their crap Don´t buy their crap, you will get raped in first person shooters since you won´t be able to aim.

I have been with razer for many years Multiple products purchased. In the past I used to be satisfied however since 2018 i think I started to have massive problems with their products at the begining i was thinking it was my fault because mouse fell of desk, or punched it in anger. HOWEVER. My last 5 products purchased from razer were of very poor quality lasted for less than 6 months when taken good care of. My last purchased mouse in october started to have scrolling issue. I asked razer to honour warranty. They simply say i bought mouse from unauthorized seller. And it was exactly the same with previous products. They treat customers like crap and this is why After nearly 20 years of using your products im DONE. im not going to buy anything else from you ever again. I regret that i actually bought mouse that i loved shape for so long time... I mean Deathadder. I will sadly have to find something new and i wish you razer all the worst. I am happy with amazon though because they processed all warranties all the time. This is only showing how shady company you are.

Avoid this company because the customer service is a nightmare. I contacted Razer for a warranty claim on a headset where the mic did not work and the customer service has been terrible. I keep getting different responses from different representatives and none of them are directly responding to what I'm saying in my email replies. They keep sending automated responses and repeating themselves without acknowledging what I'm saying. They even asked me for my personal information and never followed up with me about why they needed it. They keep denying my claim unless I speak to the 3rd party seller which I have not been able to do since the seller uses Amazon support and doesn't offer a contact method besides Amazon. I provided screenshots showing proof of this and the representatives refuse to acknowledge it and keeps repeatedly telling me to contact the seller. I also requested to speak with a supervisor or manager and that request has been ignored.