They could improve They could improve by including an extra lead for the wireless headset sensor. having to use the same lead to charge on mains and then disconnect to attach to sensor is time consuming. when you spend over £100 on headset, you expect the extra. my last headset by another make was around £60 and included this.

waste of money razer bought a headset and they will not charge and trying to get hold of someone to find out why is a joke spend all the money on something so good truns out to be so bad better buying something cheep at least you can talk to someone about what is wrong dont buy nothing from them as when it stops working there is no help

No help desk support I told the "helpdesk" that I had 2 buttons not working on my mouse. Instead of troubleshooting, they sent me email after email asking for things like the purchase date, the pdf of the sale, my computer specifications (?),.... And in the end they tell me that the seller is not authorised and that they WON'T help me. I won't be buying any more of their rubbish if this is how they treat customers.

I would give 0 stars if I could I would give 0 stars if I could. This is the worst company I've ever dealt with. The headset is broken after just 4 months. I'm trying to file a warrant to claim and I've had multiple different agents responding to the messages, all asking for different things. It's a wireless headset and then are asking me to cut the cable that came with it. I don't know where it is so I can't cut it. One agent says don't worry and just send pictures. After I send the pictures, another replies and asks for the cable to be cut. Why the hell do I need to cut a cable for a wireless headset? Explain that logic to me. This has been going on for over a week. I've asked multiple times to escalate to a complaint but it goes ignore every time. It's the worst customer service I've ever experienced. Absolute incompetence.

Worst customer support in my life. If I could give zero stars, I would. I’ve been going around in circles for a month now trying to get a faulty Razer pro click mouse replaced under warranty. It is absolutely appallingly bad, getting “updated” by someone new every day, sometimes multiple people in a day all wanting different things. Then they had the absolute CHEEK to take my money for an “express replacement” under RMA, only for it not to be in stock with no timeline for dispatch! and then refuse to refund my money! Absolute crooks - I’ve never honestly faced worse in my life.