Unusable gaming mouse Their gaming mouse is almost unusable because of some sort of static build up fault which causes many single left clicks to be double and breaks a long hold before it's been released

Razer Kitsune Spare Parts Not Available Update No1 we have talk at least 10emails and the final mail was " to inform you that we do not have available spare parts for your Razer Kitsune device" Case number 240330-001349 I Have buy a Razer Kitsune and after 5 months the caps had lost their color! after a dozen mail ( to send all the informations) to razer support they have answer me " to inform you that we do not have available spare parts for your Razer Kitsune device" ! For 300€ premium accessory they dont have spare parts !Awfull! I am starting to say that this is not the razer that we knew.So for the next buy i will think if i will buy a Razer product!

waste of money razer bought a headset and they will not charge and trying to get hold of someone to find out why is a joke spend all the money on something so good truns out to be so bad better buying something cheep at least you can talk to someone about what is wrong dont buy nothing from them as when it stops working there is no help

Excellent service Seems Razer must have decided to change their customer support policy, because I've had excellent service with the replacement of my almost two year old Viper Ultimate mouse. Unfortunately they didn't have an exact replacement in stock anymore, so they proposed to essentially upgrade me to the Viper Pro V2. Their customer support was always very quick and on-point with their replies.

No help desk support I told the "helpdesk" that I had 2 buttons not working on my mouse. Instead of troubleshooting, they sent me email after email asking for things like the purchase date, the pdf of the sale, my computer specifications (?),.... And in the end they tell me that the seller is not authorised and that they WON'T help me. I won't be buying any more of their rubbish if this is how they treat customers.