No help desk support I told the "helpdesk" that I had 2 buttons not working on my mouse. Instead of troubleshooting, they sent me email after email asking for things like the purchase date, the pdf of the sale, my computer specifications (?),.... And in the end they tell me that the seller is not authorised and that they WON'T help me. I won't be buying any more of their rubbish if this is how they treat customers.

I would give 0 stars if I could I would give 0 stars if I could. This is the worst company I've ever dealt with. The headset is broken after just 4 months. I'm trying to file a warrant to claim and I've had multiple different agents responding to the messages, all asking for different things. It's a wireless headset and then are asking me to cut the cable that came with it. I don't know where it is so I can't cut it. One agent says don't worry and just send pictures. After I send the pictures, another replies and asks for the cable to be cut. Why the hell do I need to cut a cable for a wireless headset? Explain that logic to me. This has been going on for over a week. I've asked multiple times to escalate to a complaint but it goes ignore every time. It's the worst customer service I've ever experienced. Absolute incompetence.

buy your keyboard somewhere else .. No spare parts even after hours of trying via helpdesk Even through contacting the helpline and taking hours of my day to receive a spare keycap this company can still not provide me 1 keycap for one of their flagship keyboards. The products might look nice but I don't think I will buy any items from razer anymore as their service in this regard is one of the worst that I have experienced so far. If you consider buying a keyboard. Don't get it with Razor but buy a keyboard where you can easily get spare parts and your time isn't wasted.

Don´t buy their crap Don´t buy their crap, you will get raped in first person shooters since you won´t be able to aim.

waste of money razer bought a headset and they will not charge and trying to get hold of someone to find out why is a joke spend all the money on something so good truns out to be so bad better buying something cheep at least you can talk to someone about what is wrong dont buy nothing from them as when it stops working there is no help