Every single time we are connected the… Every single time we are connected the customer service fails to provide a good or even fair service. It’s terrible!!!!! If you want to purchase a computer especially if it’s Alienware THINK TWICE! because if you have any problems they hang up on you, they are rude, or they transfer you to incorrect areas on purpose. The longest transfer trail I have had as been 7 times back and forth to the same departments because each of them say they cannot handle the problem.

Not much to say Very helpful staff over at Dell/ Alienware, helped me with all my problems. Cancelling, reordering, questions etc. Shipping was on time and even earlier than expected. Everything was great :).

Uninstall It's a waste of computer space. I've had my gaming laptop for over a year and only used Alienware for the first time today. It serves no purpose I can see other than to disable dell client service manager randomly and without permission. If you open it it'll just sit on an updating screen for over half an hour doing nothing. It warns you not to cancel it or it'll corrupt the software. I cancelled it twice without issue. Save yourself the headache and just get rid of it. But be aware uninstalling it will take upwards of half an hour because once you uninstall one Alienware program and restart your laptop you'll still have other programs, and it's a lot like trying to extract a cancer, even if you think you've got it all, you restart your laptop and go into programs and there it still is.

I recently bought an Alienware M18 I recently bought an Alienware M18. Within 3 weeks the thermal paste had given out and the company sent out a technician. He installed a new cooling system, but in doing so he damaged the graphics card and reinstalled the case so poorly that the screws were stripped. I had no chance to even open the thing up. The case was so badly warped by his clumsiness that I couldn’t plug in headphones or a mouse. In the end I had to send the computer back to Dell for a refund. Absolute waste of time.

The worst and most expensive laptop we… The worst and most expensive laptop we have owned. Terrible build quality, hinge came out just over one year of normal use. Key chipped off on the keyboard, battery never lasted anywhere near what was advertised. The worst part is their after sale service or lack off. Getting any support or help from their customer service is a waste of time. Currently going through their complaint process. Will do whatever it takes for Dell to rectify their poor product.