Uninstall It's a waste of computer space. I've had my gaming laptop for over a year and only used Alienware for the first time today. It serves no purpose I can see other than to disable dell client service manager randomly and without permission. If you open it it'll just sit on an updating screen for over half an hour doing nothing. It warns you not to cancel it or it'll corrupt the software. I cancelled it twice without issue. Save yourself the headache and just get rid of it. But be aware uninstalling it will take upwards of half an hour because once you uninstall one Alienware program and restart your laptop you'll still have other programs, and it's a lot like trying to extract a cancer, even if you think you've got it all, you restart your laptop and go into programs and there it still is.

Buyers Remorse I have had numerous problems with the laptop since my purchase (2.5K). After one problem gets fixed, another issue pops up. (Computer contantly crashing, mouse pad not responsive, keyboard lights not turning off...the list goes on.) Their tech support seems to have very little knowledge and their go-to solution is to reinstall the operating system. I was told twice a manager would contact me and still no call. Their managers are not held accountable for helping customers. And even worse, I purchased the premium support package. Dell should find another vendor for tech support. I highly recommend buying a different brand.

Not much to say Very helpful staff over at Dell/ Alienware, helped me with all my problems. Cancelling, reordering, questions etc. Shipping was on time and even earlier than expected. Everything was great :).

dogs**t dogs**t worse computer ever overprice and performs bad for the specs. and do not set the rbg to white on the r12 as it looks like p*ss, everthing about my expierence with alienware was terible.

I recently bought an Alienware M18 I recently bought an Alienware M18. Within 3 weeks the thermal paste had given out and the company sent out a technician. He installed a new cooling system, but in doing so he damaged the graphics card and reinstalled the case so poorly that the screws were stripped. I had no chance to even open the thing up. The case was so badly warped by his clumsiness that I couldn’t plug in headphones or a mouse. In the end I had to send the computer back to Dell for a refund. Absolute waste of time.