Alilenware was great back before they… Alilenware was great back before they were bought by Dell. Now they are nowhere as easy to work with and it seems like their PCs are more cookie cutter instead of the awesome custom PCs I used to get from them. I would still use Alienware but they arent the best anymore.

I recently bought an Alienware M18 I recently bought an Alienware M18. Within 3 weeks the thermal paste had given out and the company sent out a technician. He installed a new cooling system, but in doing so he damaged the graphics card and reinstalled the case so poorly that the screws were stripped. I had no chance to even open the thing up. The case was so badly warped by his clumsiness that I couldn’t plug in headphones or a mouse. In the end I had to send the computer back to Dell for a refund. Absolute waste of time.

dogs**t dogs**t worse computer ever overprice and performs bad for the specs. and do not set the rbg to white on the r12 as it looks like p*ss, everthing about my expierence with alienware was terible.

Not much to say Very helpful staff over at Dell/ Alienware, helped me with all my problems. Cancelling, reordering, questions etc. Shipping was on time and even earlier than expected. Everything was great :).

Every single time we are connected the… Every single time we are connected the customer service fails to provide a good or even fair service. It’s terrible!!!!! If you want to purchase a computer especially if it’s Alienware THINK TWICE! because if you have any problems they hang up on you, they are rude, or they transfer you to incorrect areas on purpose. The longest transfer trail I have had as been 7 times back and forth to the same departments because each of them say they cannot handle the problem.