Kareo

3353 Michelson Dr. Suite 400, 92612, Irvine, United States
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1.75
Based on 20 Reviews

5

15.00%

4

0.00%

3

0.00%

2

15.00%

1

70.00%
About Kareo

Kareo web-based practice management/medical billing software with integrated electronic claims processing is the most user-friendly and easy set-up solution on the market. Kareo is popular with physician practices from 1-10 providers and medical billing companies with 1-100 providers. Users can schedule appointments, verify insurance eligibility, send e-claims, receive electronic insurance payments, manage collections, store documents online, and print custom reports. Kareo is focused on freeing doctors’ hands for the important work of patient care. We unleash our entrepreneurial spirit daily to become the market-leading provider of technology-enabled solutions to the business problems faced by small medical practices.

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Steven Sharp
GB

Good software, bad customer service The software is good and easy enough to use. The customer support and insurance/payment onboarding has been terrible. I will submit help desk and reach out to support and not receive any confirmation email, and then I may or may not have the issue resolved. I have had to deal directly with insurance companies to work out the kinks Kareo/Tebra could or would not do.

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Irina Campbell
GB

This company is a scam This company is a scam. Be careful when signing up. They have a contract if broken they’ll charge you $1119.00 to pay cancellation fees. I still didn’t get my patients charts. When downloading patient charts into my computer it’s not compatible and broke my laptop. I had to buy new laptop and now I’m in collection’s because I didn’t know they have cancelation fees. I’d find another company

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Bad business owner response
GB

Garbage customer service I’ll give them negative stars if I can. Garbage EHR and garbage customer service. Agent, Jubilio, was yelling on the phone, didn’t care to help and refused to resolve my situation or transfer me to a manager. Mauricio, another agent kept hanging up on me. David Salas, success coach and sales manager Christine Ly were equally horrible as they would trick you into contract then deceive you into paying $$$$$$ to end contract so they can suck your money against your will.

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Matthew Hollingsworth
GB

Stay away from this company - they will improperly take your money Stay away from this company. They play games and don’t fully provide the support needed to be successful. I originally signed up for auto pay and have tried for six months now to get them to stop taking the monthly payments out of my business checking account even though I’ve been issued no less than six support tickets to cancel our account and stop auto pay. Unfortunately nobody from the department who does that according to the Kareo support is ever available. Obviously they just want money, even if its not theirs to take. Terrible. They owe me 6 months worth of refunds and costs for cancellation of my business account to stop these fraudulent withdrawals.

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Ysen Dalipi
GB

THE WORST BILLING COMPANY/SERVICE! THE WORST BILLING COMPANY/SERVICE!! It is nearly impossible to speak to a supervisor and do not sign the contract!!!! Once you sign it, they will not allow you terminate it without paying a full years worth. It is an absolute nightmare and the worst customer experience I have ever encountered in my life.

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