Cannot get customer support no matter… Cannot get customer support no matter what you do; problems go unresolved and the product continues to decline in usefulness

Good software, bad customer service The software is good and easy enough to use. The customer support and insurance/payment onboarding has been terrible. I will submit help desk and reach out to support and not receive any confirmation email, and then I may or may not have the issue resolved. I have had to deal directly with insurance companies to work out the kinks Kareo/Tebra could or would not do.

I opened the ERA enrollment cases for… I opened the ERA enrollment cases for some insurances and there is no expert to work on those. Whenever you call to follow up, they asked to open the new case because old one is denied. Nobody even bothers to contact you to inform why its denied. There is no direct number to contact enrollment team. Please don't use their services. You will be frustrated all the time.

Kareo is designed for small practices , not to merge your actual systems as advertised. Kareo is not a program designed for practices larger than 2,3 doctors. The process of importing data from our present EHR and Biling sofware has been a nigthmare, data team does not have a clue on how to finish a job they quoted in $6500 to import . Poor communication and after 90 days we are required to pay for a program we cannot use ! Nor recomended if you are importing more than one system.

THE WORST BILLING COMPANY/SERVICE! THE WORST BILLING COMPANY/SERVICE!! It is nearly impossible to speak to a supervisor and do not sign the contract!!!! Once you sign it, they will not allow you terminate it without paying a full years worth. It is an absolute nightmare and the worst customer experience I have ever encountered in my life.