Jonathon has been extremely helpful to… Jonathon has been extremely helpful to our organization. When we signed on to utilize Kareo through TotalABA, we were confused about some of Kareo's features. Through it all Jonathon has helped to clarify the system for us and get everything we need set up to bill our services effectively. We are so grateful for all of his knowledge and help!

Good software, bad customer service The software is good and easy enough to use. The customer support and insurance/payment onboarding has been terrible. I will submit help desk and reach out to support and not receive any confirmation email, and then I may or may not have the issue resolved. I have had to deal directly with insurance companies to work out the kinks Kareo/Tebra could or would not do.

Impossible to find competent billing… Impossible to find competent billing service that uses this software, despite the recommendations from the company. Lost thousands of dollars with this software. Not possible to terminate service on-line, and when you phone them, they tell you it will terminate, but they don't.... and you end up in collections

Our success coach was STELLAR. Our “on boarding” experience was most certainly 5 stars. Our success coach, Mikaela Was beyond stellar. There wasn’t an email unanswered (and promptly), all questions were answered, she made us feel comfortable and “at home”, and she helped us feel confident in our process throughout this process. Thank you Kareo and most importantly Mikaela L.!

Kareo is designed for small practices , not to merge your actual systems as advertised. Kareo is not a program designed for practices larger than 2,3 doctors. The process of importing data from our present EHR and Biling sofware has been a nigthmare, data team does not have a clue on how to finish a job they quoted in $6500 to import . Poor communication and after 90 days we are required to pay for a program we cannot use ! Nor recomended if you are importing more than one system.