Garbage customer service I’ll give them negative stars if I can. Garbage EHR and garbage customer service. Agent, Jubilio, was yelling on the phone, didn’t care to help and refused to resolve my situation or transfer me to a manager. Mauricio, another agent kept hanging up on me. David Salas, success coach and sales manager Christine Ly were equally horrible as they would trick you into contract then deceive you into paying $$$$$$ to end contract so they can suck your money against your will.

Kareo/Tebra is the worst billing Service Kareo/Tebra is the worst billing software. DO NOT PURCHASE THIS PROGRAM!!!! I have been trying for months to resolve getting EDI/ERA Medicare enrollments and I do not get anywhere. They refuse to let you speak to a Manager, Then when you do get through to someone they never call you back or resolve your problem. Fabiola is the worst customer service Rep. She does not resolve the issue it's going around in circles and circles and nothing is getting resolved. Then she refuses to call you back after you request a call back because she is always on a call. Excuses Excuses constantly. Still not resolved as of yet and this has been ongoing for several months. This company should be ashamed all they are interested in is billing you every month for service but they don't resolve your issues.

My scheduled call with Onboarding… My scheduled call with Onboarding 7Specialist Nataka Billingsley was very productive as I needed help navigating Kareo and figuring out my next step. Mr. Billingsley was extremely helpful. I don't think anyone could have done a better job. I will miss having him as my contact person given my onboarding period is now up.

Terrible experience and onboarding Do you notice that all the recent positive reviews seem to have a distinct 'flavor' about them. Wonderful experience, my onboarder, etc? Looks like someone is doing damage control at Kareo. Well I will tell you that my "onboarder" barely knew a think about their own software, much less why it constantly lock us out. What an absolute terrible experience. I just hope I can get our money back with also seems like an uphill battle especially since it's been a few months fighting with their garbage product.

Cannot get customer support no matter… Cannot get customer support no matter what you do; problems go unresolved and the product continues to decline in usefulness