They lost our IP address They lost our IP address, I don't fully understand how you can lose the rights to an IP address but they did. So we were paying for internet that they weren't even providing and since it was for a back up on a security system it took a year to find out. When we demanded they cancelled they didn't and continued to charge us when we finally caught it they refused to refund us on the months of charges they charged us AFTER cancelling a serves they haven't provided in over a YEAR.

The company is untrusty The company is untrusty, they will charge the customer what ever they want. And the wifi service is frequent interrupted. When you restart the modern, it could take 30 minutes to connect to their service.

I tried to have DSL extreme set up for …not a fan of this company I tried to have DSL extreme set up for a faster speed which they assured me was possible. After a week of multiple attempts by "inside" and "outside" techs, the service couldn't be done except at the slow speed, I had previously. To top it off they insisted on a cancellation fee to cancel. The techs lied and said I wanted the slower service- what? NOT true, it didn't work!

Uncaring I called to close my account on 1-19-24. I emailed my request on 1-23-24. They billed me again on 1-27-24. They won’t credit that amount saying it takes them 30 days to close an account!

Service has been good Service has been good, except when I asked to bundle phone, it didn't happen. I had to call back to add it. Then phone service didn't work because the instructions that came with the adapter were wrong; that the service tech corrected for me. And I can't see an order history on their site, it gives me an error. I contacted customer service, got a Ticket [#7774573-2336#] October 27, but have heard nothing sense and still can not see the order.