Uncaring I called to close my account on 1-19-24. I emailed my request on 1-23-24. They billed me again on 1-27-24. They won’t credit that amount saying it takes them 30 days to close an account!

Terrible service Terrible service. My internet goes out about once a week, and it takes 90 minutes to get someone on the phone. The person who comes on is useless except to waste more of my time turning things on and off. Then they say someone else who actually can fix the problem will call back in 24 hours. They actually call back about a week later (when I'm not home, of course), but somehow they manage to get their service turned back on in the meantime (until it goes out again). Also, they have a terrible email service that quarantines my outgoing messages from time to time for no reason they can explain. I will be switching providers when my contract expires in February.

BEWARE this greedy company BEWARE. I had been their customer for years, servicing a small number of dialup customers. They were great until June 2020 - we were being charged $0 because we had no dialup customers. Then, starting in June, they bumped their minimum charge to $250, even though I had NO CUSTOMERS. No notice, no communication, and 100% unwilling to compromise. It's on me that I didn't check my credit card statement for 6 months, but still -- completely unwilling to compromise or make this right. Again, billing went from $0 to $250 overnight with NO NOTICE. I won't do business with this greedy company in the future and caution anyone reading this review to think again.

The anticipation for Wi-Fi was … The anticipation for Wi-Fi was overwhelming, while waiting for DSL. After placing our order, we waited for a week, then they called and told us when the installation will be happening. So no, not two days, about a week to two, from ordering through install! That is the only bad or annoying thing, the rest is awesome. Two xboxes, 4 phones, two tv's, and never a problem with our internet!

My monthly charge almost doubled with… My monthly charge almost doubled with the new service I was obligated to buy. This created a real financial hardship. I've never had a service fee increase this much at one time. Whenever I call for customer service I have to explain the situation two or three times and it's usually a simple issue. DSL Extreme is not engendering loyalty in me.