I don't normally do the review thing but… I don't normally do the review thing but with Flywheel I'll make an exception. Their customer service is second to none. In the few occasions I've needed to contact them (which means malware infections or my site not working for some reason), their response time, speedy resolution and cheery disposition have been exemplary. And that's when you want support. You don't really think about hosting until something goes wrong. Clearly a few folk appear to think the opposite but my own experience has been nothing but first class. Kudos.

Monthly subscription requires 30-days notice to cancel per WP Engine Terms of Service Be advised that Flywheel, per WP Engine's Terms of Service (WP Engine acquired Flywheel within the past few years), requires 30-days notice to cancel a monthly subscription. I've canceled many monthly subscriptions in my life. My consistent experience has been that you can cancel at any point in the billing cycle. No prorated refund, but no charges beyond what you've already paid either. That's a fair and reasonable way to operate. There are solid managed WordPress providers out there that do not require a 30-day notice should you decide to cancel. I never intend to do business with Flywheel again.

Has gone downhill since WP Engine took over I used to love Flywheel - despite the slightly higher price point they have always had awesome support and excellent uptime... But since WP Engine took over, that's gone downhill. - More downtime - Slower support - More salesy... I seem to have a new 'account manager' every month trying to push some upsell or add-on. It still has a great dashboard and SendGrid email deliverability which is handy, but not enough to keep me as a customer. I'll be moving all of my websites to a new host that has better performance and costs less.

I love Flywheeel! I love my hosting provider, Flywheel. They always have fantastic support times, getting me answers in minutes. They help out with technical issues as well as dumb blonde moments with grace. The support staff is fantastic, and the hosting is excellent. I have never experienced downtime outside of those scheduled. Keep up the great work, Flywheel!

Terrible customer support Terrible customer support. Their payment gateway was not able to charge my card even though funds were available and when I reached out to customer support they "raised a ticket" but they did not bring my client's site back online. I've been a customer for around 18 months and their customer support has declined significantly in that time. I will be moving my sites to another hosting provider ASAP.... as soon as they action the ticket.