Great Dashboard, Awful Company and Servers This hosting company was great to start with and then as we used them as an agency, we quickly found that the servers are not fit for purpose. The servers don't have enough power to update plugins without crashing the entire website. The absolute reason for this poor review, however, is that they lock down a lot of the core WP files so when you want to leave, it's incredibly difficult. Our new hosting company tried for a week to get sites away and couldn't without using migration plugins. This resulted in having to use their services for more time while we got all 50 of our websites off. Their tactic seems to be to make it incredibly hard to leave so you have to pay for more time with them. This was all relayed to our client handler who didn't seem to care at all. I would say ok for hosting one small site. Agencies should avoid at all costs.

No downtime, knowledgeable staff, great hosting company I run 4 medium to large websites with Flywheel. It has never gone down in 4 years to my experience. They keep daily backups, have phpmyadmin, give me useful security alerts and have support staff who actually know something about Wordpress. They are by far the best hosting company I know of.

I took over my companies website and… I took over my companies website and last person used Flywheel. They have no c-panel, the speed is slower then other hosting options, and to top it all off you get less for your money. Even trying to get refunded my money and cancel services was a hassle. You have to give a 30 day notice that you want a refund even though you cancel your services. I'm also having issues getting that refund, every time I write a ticket stating they aren't doing what I requested they just close the ticket and don't respond. They act like they are a recommended hosting for Wordpress.org but they aren't! Only Bluehost, Dreamhost & Siteground are and for good reason, flywheel sucks!

Very disappointed Very disappointed. Been with Flywheel for more than 5 years. Technical support has been good until recently, after WP Engine bought over this company. My site had an error and for many crucial days their ‘happiness engineers’ either send me technical documents to figure my way out or merely ask me to find my own developer to troubleshoot the issue. This is despite me telling them I do not know any coding and similar issues had happened before and they must have known the resolution. The engineers just refused to help. Only after opening a few more tickets did someone new stepped up and assisted. Getting technical support is based on luck now.

Invalid Help Support Using "Get Help" window: Invalid answer from an agent and somehow the system is writing messages by itself as if I was the one writing it. For example "Thank you very much sir" and "Have a nice day", etc. Those messages is something that the system somehow writes by itself without my consent. As if I were the one who wrote that. Check this image as an example: ibb[dot]co/n1pWMjG (Replace the [dot] by a real dot symbol) (The image from this URL will be automatically removed after 1 month)