Very disappointed Very disappointed. Been with Flywheel for more than 5 years. Technical support has been good until recently, after WP Engine bought over this company. My site had an error and for many crucial days their ‘happiness engineers’ either send me technical documents to figure my way out or merely ask me to find my own developer to troubleshoot the issue. This is despite me telling them I do not know any coding and similar issues had happened before and they must have known the resolution. The engineers just refused to help. Only after opening a few more tickets did someone new stepped up and assisted. Getting technical support is based on luck now.

Terrible customer support Terrible customer support. Their payment gateway was not able to charge my card even though funds were available and when I reached out to customer support they "raised a ticket" but they did not bring my client's site back online. I've been a customer for around 18 months and their customer support has declined significantly in that time. I will be moving my sites to another hosting provider ASAP.... as soon as they action the ticket.

Terrible customer support Terrible customer support. Their payment gateway was not able to charge my card?paypal even though funds were available and cards were working with other website. I've been a customer for around 3 years and their customer support has declined significantly in that time. I will be moving my sites to another hosting provider ASAP....

Hacked multiple times, gave up and switched I got hacked multiple times which led to terrible SEO implications. Each time, I would update all the plugins and themes, their teams would run an automated and manual scan, and I was assured that my site was "clean." The hack just came back each and every time over the course of 6 months. I've just canceled and have moved over to Webflow. The customer service agents were kind and helpful, but their malware scan processes are not thorough at all. I was very clear that I needed a deep review and I had to insist on multiple scans when they "missed" many compromised files the first time. After the third hack, I had to go into FTP myself to try to clean up the site since they don't react quickly. Not recommended at all if you want reliable "managed" hosting. Please save yourselves the trouble and go elsewhere.

I love Flywheeel! I love my hosting provider, Flywheel. They always have fantastic support times, getting me answers in minutes. They help out with technical issues as well as dumb blonde moments with grace. The support staff is fantastic, and the hosting is excellent. I have never experienced downtime outside of those scheduled. Keep up the great work, Flywheel!