Terrible customer support Terrible customer support. Their payment gateway was not able to charge my card even though funds were available and when I reached out to customer support they "raised a ticket" but they did not bring my client's site back online. I've been a customer for around 18 months and their customer support has declined significantly in that time. I will be moving my sites to another hosting provider ASAP.... as soon as they action the ticket.

Do not use this hositng company Do not use this hosting company. Its total scam 1- They do not provide you cPanel 2- They will not show you the wp-content folder if you try to access files via the file manager plugin 3- Only way to upload or download files or plugins is FTP 4- ftp is very slow to upload 1 plugin it will take 6 hours. Pure scam

Very disappointed Very disappointed. Been with Flywheel for more than 5 years. Technical support has been good until recently, after WP Engine bought over this company. My site had an error and for many crucial days their ‘happiness engineers’ either send me technical documents to figure my way out or merely ask me to find my own developer to troubleshoot the issue. This is despite me telling them I do not know any coding and similar issues had happened before and they must have known the resolution. The engineers just refused to help. Only after opening a few more tickets did someone new stepped up and assisted. Getting technical support is based on luck now.

Has gone downhill since WP Engine took over I used to love Flywheel - despite the slightly higher price point they have always had awesome support and excellent uptime... But since WP Engine took over, that's gone downhill. - More downtime - Slower support - More salesy... I seem to have a new 'account manager' every month trying to push some upsell or add-on. It still has a great dashboard and SendGrid email deliverability which is handy, but not enough to keep me as a customer. I'll be moving all of my websites to a new host that has better performance and costs less.

Disappointing Experience with getflywheel.com: Slow Loading and Unsupportive Service My experience with getflywheel.com has been nothing short of frustrating. The site itself is a glaring example of inefficiency, taking an exasperating 8 seconds to load. What's more disheartening is the dismissive response from the support team, who nonchalantly claim that the issues are beyond the scope of their service. It's particularly aggravating when you consider the fact that Flywheel markets itself as the fastest hosting provider. The irony is hard to ignore, and I can't help but dub them "slowwheel" with their accompanying lackluster support. It's disappointing to see a company fail to live up to the very promises they boldly advertise.