Orientation of use was poor. Instructions for use poor. There is so much you offer, an orientation of the installer of 10-minutes didn't assist us at all. My wife is hearing impaired, closed captions will not come up on one of the tree TV sets we have. We're not please at all with the leave behind instructions.

Too Many Problems I have had problems ever since installed, the latest being the super Joey doesn't seem to connect completely with the hopper. Can't get the dvr function to work on the hopper, every time we try to watch something it turns off. Joey's dvr seems to work, but favorites created on hopper don't show up on joey. I'm planning on calling when I get off work today, if this can't be fixed or if I continue to have problems I am going to have to drop service. If I get a charge for early termination I am going to put all recorded and written correspondence of my problems on Yelp and youTube. I payed Direct $140 to terminate and come over to Dish because you promised great service at a cheaper price. All I've been getting so far is cheaper quality of service.

can't ever get to talk to a supervisior I have had bad luck so far with my service, i requested a channel guide and waited over two weeks called and asked for a channel guide and was told that it would be sent, waited another week and still no guide. Called again and asked for a supervisior and was told that he or she was too busy to take my call. If i havent have signed a 2 year contract I would cancell my service i am very dissapointed in Dish

Horrible install Install in a brand new house with no drywall and an open basement looked horrible. The technician picked his own spot to drill through the side of the brand new siding without any approval. They are returning to completely redo the installation and fix all the mistakes. Hopefully round two goes better......stay tuned.

When I initially called your sevice, your representative told me I will have all the following Russian channels:RTVi, NTV America, Vremja,RTN, RTN+, RTR Planet, STS,Channel1. As the result, I have instead STS(9899), DTSKY(9900), AMDIA(9901), RKINO(9902),ILUZN(9904). All are the Russian channels. I am not talking about American channels now. But your representative initially gave me the wrong information about the Russian channels. So I do not have whatever was expected. Also I would need the full list of all channels you provide with the names and numbers of the channels. I do not know how you are going to solve that problem but now I am very unsatisfied with that. Also nobody told me about 2 years contract I have to follow. I am very regret that I switched to your service. Sincerely, Irene Michaels.