I had some issues with my Bank account… I had some issues with my Bank account and was having a problem with my automatic payment to Vonage for their services I've had for years a U.S. Telephone number that I use with the Box Vonage sent me before I departed the U.S. I am a U.S. Veteran who often travels abroad and needs contact with my V.A. Drs and Business and of course Family as well. Vonage was accomodating to the Highest degree and told me not to worry they wouldn't disconnect me and gave me a month to straighten it out and I had it done in less. I appreciate Vonage and their People and Customer Service. I'm a customer for life. Thank You Vonage. I'd give you 10 Stars if I could. **********

Updated from Two Stars Previous Review Below: The reason that I thought the International Line had not been cancelled was because of the 43% tax (!) on a single line, including a tax for Intellectual Property! What IP is involved in making a phone call, curious minds would like to know. Because of this ludicrous tax, I would give Vonage three stars. I cannot think of a single item I've ever had nearly a 50% tax on the purchase. Upped to Four Stars due to today's positive experience with Customer Service Agent Suresh who suggested a more practical plan for me. ***** I have two Vonage #s, a domestic one and an international one. A month or so go, after quite a big rigamorole, I finally managed to contact someone in an Indian (?) call center, who asked me some relevant questions and apparently went through some procedures on his end. He assured me that the international line had been cancelled. This month, I got my credit card for the same amount, and checked my Vonage account, and the Internation line was still there. I will try to retrace my steps and see if I have better luck this time.

I will try to be honest I will try to be honest, helpful and constructive, following "critical constructive" theory. But it's difficult, because Vonage services are unnoticeable; they work so well that you don't even notice they exist. How can you criticize something you don't notice? What to recommend being constructive for a service that is so smooth, you don't know it exists? I'm sorry, but is perfect still perfectible?

My Vonage Family!!! Hi Vonage, I am your Retention Account Manager for 5 yrs. Thou I am no longer Working for you, I am dead serious to say Thank You for Giving me home for 5yrs. I wanted to offer you my company who cater Live Chat Operators to provide you service, I would love to still see Vonage Growing and I am more than willing to help you cater more Customer. We crate Traffic in the businesses and produce more Customer. I tried Reaching Boss Edith Gonzalez via Facebook since we've been friends for 8 yrs now but it's unusual her not responding to me. Hope to hear your thoughts about this. Thank you My Vonage Family. Love you!!!

After almost 2 decades I called to… After almost 2 decades I called to cancel my service, on 12/22/2022. My annual payment was made the first week of December, automatically. After talking to the rep in India, I was told my refund would be credited back to my credit card in 5-7 business days. I never received it. Called yesterday, 01/04/2023 and was told that she’ll process the refund and it will take 5-7 business days. I will now contact the credit card company and dispute the charge. I also requested a transfer to customer service in the US, and she said there wasn’t one. Will be filing a formal complaint with the FCC, also.