Professional, reliable and cost effective. After years of practice I think Vonage have got it right on switching a user over too their telephone system. The new system based on the internet has been up and running with no complications or problems for the last few weeks. The bonus in all this is you get a competative price for a landline and that was the deal breaker.

I have been Vonage customer for over 15 years and being cheated I have been Vonage customer for over 15 years. I moved to Hong Kong 12 years earlier. My credit card on record expired after 12 years and by the time I got to know my Vonage service was suspended (I barely used Vonage service). They suspended the services and I cannot make any calls to my credit card company to resolve and now Vonage is asking me to pay for the services for the suspended months also. Means November and December there was no service and they are pushing me to pay or they will go to collection department. I don't live in US so it does not bother me at all. But I want to share the experience I got and how Vonage treats over 15 years old customers. So beware before you sign up for their service. Held the phone over 51 mins to speak with the supervisor and he does not have the time to talk. This is India customer service. I am told supervisor name Varun who cannot talk. Customer rep name Solomon Still on call with them for 60 mins as I write this review

LIFE IS PEACEFUL AGAIN.. Some years ago my 2012 era, I was in gradschool. We then had Comcast. We at some point changed for Vonage for phone service, then. It is important to the story because the little woman has never been happy with any other phone/LD carrier since Vonage/1st time. OK technically because I was doing the satellite thing a number of years. We recently had an opportunity to get Xfinity/Comcast. Joyous ! We could finally get her back her precious Vonage, 2nd/time through. Vonage I found has expanded into business telephone. Fortunately for us Vonage for Home is still 'Rockin' Steady. I no longer have to hear complaints about them other guys. Halleluia !!! LIFE IS PEACEFUL AGAIN...

After almost 2 decades I called to… After almost 2 decades I called to cancel my service, on 12/22/2022. My annual payment was made the first week of December, automatically. After talking to the rep in India, I was told my refund would be credited back to my credit card in 5-7 business days. I never received it. Called yesterday, 01/04/2023 and was told that she’ll process the refund and it will take 5-7 business days. I will now contact the credit card company and dispute the charge. I also requested a transfer to customer service in the US, and she said there wasn’t one. Will be filing a formal complaint with the FCC, also.

I have been using Vonage for about 20… I have been using Vonage for about 20 years, maybe a little less. As long as I have an internet connection it functions very well. Recently I had a problem, contacted Vonage and the problem was solved immediately. I believe that it was the first time I had to contact Vonage in all of this time. It's a bit expensive but when you consider what it does, it's a bargain.