Superior Features and Services Vonage services and features allow you to fully manage your home telephone. The ability to prevent non-identified callers is a real plus. Although not prevented from robo callers, the fact your telephone number is unpublished helps to eliminate most annoying cold calls. I use the APP extension to block any callers who do get through and I wish to block. While in France, 3 years ago I was able to make calls to Canada at no additional charges. The features are far superior to alternatives.

Updated from Two Stars Previous Review Below: The reason that I thought the International Line had not been cancelled was because of the 43% tax (!) on a single line, including a tax for Intellectual Property! What IP is involved in making a phone call, curious minds would like to know. Because of this ludicrous tax, I would give Vonage three stars. I cannot think of a single item I've ever had nearly a 50% tax on the purchase. Upped to Four Stars due to today's positive experience with Customer Service Agent Suresh who suggested a more practical plan for me. ***** I have two Vonage #s, a domestic one and an international one. A month or so go, after quite a big rigamorole, I finally managed to contact someone in an Indian (?) call center, who asked me some relevant questions and apparently went through some procedures on his end. He assured me that the international line had been cancelled. This month, I got my credit card for the same amount, and checked my Vonage account, and the Internation line was still there. I will try to retrace my steps and see if I have better luck this time.

I have been Vonage customer for over 15 years and being cheated I have been Vonage customer for over 15 years. I moved to Hong Kong 12 years earlier. My credit card on record expired after 12 years and by the time I got to know my Vonage service was suspended (I barely used Vonage service). They suspended the services and I cannot make any calls to my credit card company to resolve and now Vonage is asking me to pay for the services for the suspended months also. Means November and December there was no service and they are pushing me to pay or they will go to collection department. I don't live in US so it does not bother me at all. But I want to share the experience I got and how Vonage treats over 15 years old customers. So beware before you sign up for their service. Held the phone over 51 mins to speak with the supervisor and he does not have the time to talk. This is India customer service. I am told supervisor name Varun who cannot talk. Customer rep name Solomon Still on call with them for 60 mins as I write this review

Porting BEWARE Porting BEWARE. The actual process of porting was easy. Only problem is that it does not work. With the Vonage number it was fine but after porting it would not work and refused to work despite lots of phone calls to Internet provider and Vonage. Don't do it. UPDATE. Finally solved when I spoke to the right person. It seems my number was not associated? with the Vonage system. This was not part of the Technical Support person's standard list of fixes such as switching DMZ on, and Port Fowarding. The supervisor took 2 minutes to correct the problem, and said procedure will be updated. Phone working well now. At least contacting Technical support was easy and everyone was patient and did their best to help.

Stay away from this unprofessional company An absolute disgrace of a company. No way for you to talk to anyone with authority no matter how many times you call / email / chat. They say their porting department is "offline". All you can talk to is reps in India who can't do anything except apologize and "open tickets" that stay open forever and don't go anywhere. They have wasted my time for 23 days trying to do a simple number porting from Verizon. Super frustrating. Don't waste your time with Vonage please.