Customer service is excellent Customer service is excellent. I bought a new phone. I had trouble figuring out how to configure my phone. I called Puretalk three times and each person was so patient with me trying to help with my setup. This was not a problem with Puretalk it was a end-user problem. They are fantastic, recommend Puretalk to everyone. Especially for non techies.

I love speaking to a real person and… I love speaking to a real person and not having to repeat information 3 times. Every person I've talked to has been knowledgeable and pleasant. I love this company and recommend them to everyone. They

I am so glad I switched to Pure Talk I am so glad I switched to Pure Talk! I was with another carrier, starts with an S, for over 14 years and they kept raising my charges until I was paying over $250 a month for 3 lines! I would get offered "discounts" that were an insult for a longterm loyal customer. When my husband died and I removed his phone they increased my monthly charges! Pure Talk has been consistent in my pricing and I have never had any issues with my service. Best decision to switch carriers to Pure Talk!

PURE TALK - WORSE THAN AT&T!!! I switched from AT&T to Pure Talk almost 6 months ago. The first 5 months were fine, with no problems. But this last month has been nothing short of HORRIBLE, HORRIBLE, HORRIBLE SERVICE. I can’t get YouTube videos to play. Most of the time even the thumbnails won’t load. My phone calls are constantly in and out. I have to ask multiple times “Can you repeat that? The service can’t even stream music, which requires much less bandwidth than video. Hell, I had to leave the grocery store, because my shopping list (Apple Reminders) wouldn’t load, and web pages wouldn’t load. So, I called Pure Talk last week (April 17th, 2024), and spent over 30 minutes with tech support for nothing. No change. They told me there was an outage from AT&T! What the hell does AT&T have to do with Pure Talk? Well, It’s their back-bone! I left AT&T because of their VALUES and was told Pure Talk Represents my values, but the reality is, my money is still going to AT&T. At the end of the call, I told the agent I wanted a refund for HORRIBLE SERVICE over the past 4 weeks. A week later, no one has called. I called them back, got switched to 3 different people, who all put me on PERMA-HOLD, and I got to listen to the same BORING recording singing the praises of Pure Talk, while I held for a SOLID HOUR. I finally hung up, with ZERO RESULTS! It literally felt like they were just going to keep my hold until I hung up. So I guess they win and I lose! Looking for the next place to take my money. Any suggestions?

I have been with pure talk for several… I have been with pure talk for several years now, never had any issues. Never had any complaints with the customer service people. They've always helped me out and they've always been great.