I love speaking to a real person and… I love speaking to a real person and not having to repeat information 3 times. Every person I've talked to has been knowledgeable and pleasant. I love this company and recommend them to everyone. They

Big weather outage hassels Puretalk rep(s) were very patient with me, trying explain why I needed help correcting “something”. Short version of a long outage situation: Big snow (24”), big winds (40-60 mph) and total loss of electrical, including heat, water well, cell service. After walking me through the setting etc, etc. the tech focused on needing “reset” network. This weather situation has happened before but I was never able pin down where the problem was. The tech patiently walked me through the problem in a much faster way than any of my previous attempts. THANKS!!

Excellent help Excellent response time and a superior helping hand from their customer service rep named Daisy. I recommend Puretalk for anyone wishing for great service.

This is the best phone service! This is the best phone service I’ve ever had and I’ve tried several. They use all the major cell towers so I actually have the best reception. For the first time I can actually use my phone in my room, I used to only get reception in my laundry room where I have a cell booster. Plus, the customer service is outstanding. I have never had an issue with PureTalk since I switched over a year ago.

PURE TALK - WORSE THAN AT&T!!! I switched from AT&T to Pure Talk almost 6 months ago. The first 5 months were fine, with no problems. But this last month has been nothing short of HORRIBLE, HORRIBLE, HORRIBLE SERVICE. I can’t get YouTube videos to play. Most of the time even the thumbnails won’t load. My phone calls are constantly in and out. I have to ask multiple times “Can you repeat that? The service can’t even stream music, which requires much less bandwidth than video. Hell, I had to leave the grocery store, because my shopping list (Apple Reminders) wouldn’t load, and web pages wouldn’t load. So, I called Pure Talk last week (April 17th, 2024), and spent over 30 minutes with tech support for nothing. No change. They told me there was an outage from AT&T! What the hell does AT&T have to do with Pure Talk? Well, It’s their back-bone! I left AT&T because of their VALUES and was told Pure Talk Represents my values, but the reality is, my money is still going to AT&T. At the end of the call, I told the agent I wanted a refund for HORRIBLE SERVICE over the past 4 weeks. A week later, no one has called. I called them back, got switched to 3 different people, who all put me on PERMA-HOLD, and I got to listen to the same BORING recording singing the praises of Pure Talk, while I held for a SOLID HOUR. I finally hung up, with ZERO RESULTS! It literally felt like they were just going to keep my hold until I hung up. So I guess they win and I lose! Looking for the next place to take my money. Any suggestions?