Great customer service. Totally awesome customer service. Quick response with clear instruction. Willing to help in any way they could

Tech support with teeth I use AmpliTube 5 every day. I've been playing guitar since the 60's so I have a lifetime of experience with the analog versions of the gear. I recently encountered a couple of issues that were impacting my work flow that I just couldn't navigate by myself. I contacted tech support this morning and they promptly responded. It took twelve messages back and forth. They were fabulous and they got everything straightened out very quickly. Making great gear is important and keeping it up and running smoothly so the focus stays on music production is essential. IK Multimedia has been a game changer for me. Real tools for real artists.

I recently purchased IK Multimedia's Amplitube 5 MAX and iRig HD X I recently purchased IK Multimedia's Amplitube 5 MAX to up my guitar practice and playing skills. I also purchase and iRig HD X to act as the interface between my guitars and computer. I had a little difficulty downloading the drivers for my iRig HD X interface so I contacted IK Multimedia customer support. Jason at tech support was able to quickly figure out the problem and get me up and running. Jason and I corresponded back and forth and each time he was patient, polite and very professional. Thanks Jason, you rock my man. If you are thinking about a interface to help you create your favorite music. Amplitube 5 MAX is an intuitive software suite with 100's of features that are sure to help anyone wishing to create their own music reach their goal.

quick and efficient -

I will never order from IK Multimedia again I will never, EVER, order directly from IK Multimedia again. I will just order from Sweetwater if I need/want an IK Multimedia product. I placed an order earlier today and paid for overnight shipping through IK Multimedia. I have had an account for quite some time, so my info is already in their systems. After paying $35.00 for overnight shipping for the ARC Studio, I see now that they still haven't even processed the order. They generated a shipping label, but have done nothing with it. In the "Orders" section of my account, it says "Please allow 3-5 business days for your order to be processed and shipped". For real? Your company literally makes this product, if anyone should be able to process an order of a single item, it should be the company that makes it. I've been frustrated with their inexperienced tech support in the past, but now I'm just angry they offer an overnight delivery, but can't handle processing an order in less than three business days. That's absolutely crazy and embarrassing. They should be embarrassed.