Excellent support from Jason W Excellent support from Jason W in sorting out my problems downloading and installing the new SampleTron 2 instrument. Jason stuck with me over several emails to get me up and running, right up until I had a fully working installation on my PC. By the way - it's a great product!

I will never order from IK Multimedia again I will never, EVER, order directly from IK Multimedia again. I will just order from Sweetwater if I need/want an IK Multimedia product. I placed an order earlier today and paid for overnight shipping through IK Multimedia. I have had an account for quite some time, so my info is already in their systems. After paying $35.00 for overnight shipping for the ARC Studio, I see now that they still haven't even processed the order. They generated a shipping label, but have done nothing with it. In the "Orders" section of my account, it says "Please allow 3-5 business days for your order to be processed and shipped". For real? Your company literally makes this product, if anyone should be able to process an order of a single item, it should be the company that makes it. I've been frustrated with their inexperienced tech support in the past, but now I'm just angry they offer an overnight delivery, but can't handle processing an order in less than three business days. That's absolutely crazy and embarrassing. They should be embarrassed.

Professional service Good and fast customer service. They are helpful and they do everything to find the best solution.

quick and efficient -

Thank you IK Multimedia Support Team Jason was terrific! Very professional, knowledgable, friendly and patient. He solved my technical problems and I'm excited to have access to Sample Tank 4 and Miroslav Philharmonik again.