quick and efficient -

I was dealing with a weird edge case… I was dealing with a weird edge case that blocked my ability to install the product portal software. The support team was quick to respond and patient with me. Less than 24 hours later and I’m fully up and running. Thank you!

The support tech did not give up and we… The support tech did not give up and we were able to fix the issue. The IK Multimedia Software is rich in resources!

My Case of Individual Approach to Me I had an issue with a serial number of a product, so I reached out to IK Support Team. They helped me quite quickly and what was really cool is that they had an individual approach to me as they didn't send me back to their web page with a huge instruction so that I do everything myself (which is often the case with support teams), but rather just gave me a new serial number right in the email, so I didn't need to waste my time at all. Awesome :)

I purchased a used Tonex Pedal from IK… I purchased a used Tonex Pedal from IK Multimedia through Amazon, only to find I required a serial # to unlock and register the pedal. Literally, overnight Jason and his team at IK supported my request. Great customer service and the pedal sounds awesome.