The worst service ever. Horrible throttling. And also, 99.99% of these reviews are fake. I never write reviews but this is an exception. This is the worst celluar service possible. Please avoid. I'm on the prepaid plan, where I pay $2 for every GB of data that I use, and jesus christ, the throttling I experience is horrible. I'll have 4gb left, and one day my speeds will be at 20 mbs, then for the remainder of my plan, until I add some more GB's to my plan, will be at the classic verizon throttle of 1.0 mbs a second. Literally exactly 1.0 mbs running a speed test. Now I get throttling on an unlimited plan... that makes sense, but throttling on a prepaid plan where the customer is paying $2 per GB is just down right horrendous behavior. Chatting to a customer service agent they managed to fix it for a day, then right back to throttling. Now they just tell me to turn airplane mode off and on etc. My device isn't the issue, it's US mobile being cheap as hell. And all these reviews are fake btw, any review thats, I CALLED AND THIS PERSON HELPED ME AND WAS SO HELPFUL on trustpilot == Fake Review. 0/10

Great Customer Service w-a LIVE Agent! It's middle of the night and I just completed a call to US Mobile's Customer Service team where I spoke with a very upbeat, informative team member who offered more advice than what I had thought to ask as I consider their service. Stay tuned. In the coming months, US Mobile will be adding even more value for its customers. Although I am not quite ready to switch at the moment, I do expect to eventually become a customer based on my research and the info provided by the rep.

USMobile customer service is awesome I JUST finished switching over to USMobile (from a company whose name is associated with fresh breath.) From the moment I called the CSR of the previous provider to get my account number and PIN number for transfer, to having the new USMobile service up and activated, was around 15 minutes (that included setting up the APN on my iPhone as per their very clear online instructions). Prior to making the switch I had a few email exchanges with USMobile's reps to find the best plan for my needs and to answer a few questions. They were VERY prompt with their responses - usually within 20 or so minutes, and very knowledgable about their service. So, as far as their customer service goes, USMobile is awesome. I'll have an opinion on their actual phone service for a few months, but so far everything checks out.

We love US Mobile My wife and I have used US Mobile for a few years, after trying both name-brand wireless carriers and other MVNOs. US Mobile has provided by far the best combination of pricing, value, and customer service. We don't use much data since we are both retired, so we are currently on a shared 2GB data plan that costs a mere $18 a month (for both of us, including all taxes and fees). However, even if you (think) you need unlimited data, their plans are very reasonable. We also love their international roaming plans, which allow you to use your phone while traveling abroad for as little as $10/month (varies by country). Their website is very easy to navigate, so we don't often need customer service, but when we have, the agents have been uniformly polite, helpful, and patient. We love US Mobile, and recommend them without hesitation.

The tech The tech, Ahmed Shaikh, was very kind and patient. He got things rolling well. This was not a reflection on Ahmed but US Mobile. Apparently, they have a 1.2MB text upload maximum. That means most pictures will not upload to texts properly. Other than that, it seems good. Kudos to Ahmed.😀