US Mobile

11 East 44th Street, 10017, New York, United States
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4.70
Based on 20 Reviews

5

90.00%

4

0.00%

3

5.00%

2

0.00%

1

5.00%
About US Mobile

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

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Jim Heard
GB

We love US Mobile My wife and I have used US Mobile for a few years, after trying both name-brand wireless carriers and other MVNOs. US Mobile has provided by far the best combination of pricing, value, and customer service. We don't use much data since we are both retired, so we are currently on a shared 2GB data plan that costs a mere $18 a month (for both of us, including all taxes and fees). However, even if you (think) you need unlimited data, their plans are very reasonable. We also love their international roaming plans, which allow you to use your phone while traveling abroad for as little as $10/month (varies by country). Their website is very easy to navigate, so we don't often need customer service, but when we have, the agents have been uniformly polite, helpful, and patient. We love US Mobile, and recommend them without hesitation.

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Ripped off consumer
GB

Truthful pricing, good value and it works Truthful pricing, good value and it works ! The reviews are deserved. They use Verizon on the backend, It's about $8 a month for a light use service, but works great, and internationally a breeze that also "just works". Human phone service is pretty good on the one time I needed it, none of the 60 minute on hold BS that is so common. The SIM's arrived quickly, and the e-sim is amazing, insta service, no SIM needed, and roaming works flawlessly internationally at a fair price. 18 months so far and notable that I don't have to call them up because it "just works". Thanks guys ! You would be even more awesome with excel inbound and outbound call records/ SMS extraction (people would be happy to pay for this) and upload voice mail audio files for business users, but that's cream on the cake. Polar opposite to AT & T and T-Mobile and their world record beating BAD customer service and 60 minute on hold times to scripted humanoids in Bangladesh, Philippines etc that are clueless and have no authority or ability to do anything except transfer calls to somebody equally as useless.

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Customer Mdstevnz
GB

Excellent Customer Service US mobile technician AQIB was very patient, courteous and efficient in helping my wife and I with our separate phones. AQIB walked us through step by step at the same time with the two different phone numbers. US mobile is the only cell service we will continue to use and tell everyone about.

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Pierre Kotze
GB

USMobile customer service is awesome I JUST finished switching over to USMobile (from a company whose name is associated with fresh breath.) From the moment I called the CSR of the previous provider to get my account number and PIN number for transfer, to having the new USMobile service up and activated, was around 15 minutes (that included setting up the APN on my iPhone as per their very clear online instructions). Prior to making the switch I had a few email exchanges with USMobile's reps to find the best plan for my needs and to answer a few questions. They were VERY prompt with their responses - usually within 20 or so minutes, and very knowledgable about their service. So, as far as their customer service goes, USMobile is awesome. I'll have an opinion on their actual phone service for a few months, but so far everything checks out.

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Hedy Brand
GB

Outstanding customer service from… Outstanding customer service from Romaisa Khan who was very patient, stuck with me all along and provided outstanding customer service. Thank you.

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