THANK YOU AHMED MUSTAFA US MOBILE GENIUS! After hours of frustrating encounters with US Mobile agents attempting to provide resolutions to what seemed to be intractable problems with getting my International roaming up and running in Europe, I encountered a brilliant angel, Ahmed Mustafa. It was not easy to get to speak with a "supervisor," but it was almost wait the previous endless hours of frustration. He made every effort to help me resolve my problems and to enable my International Roaming so that I am now able to make and receive phone calls, send and receive texts and have data while in France. I will add that several agents told me that my problem was due the the failure of agent to instal the international roaming feature in the U.S. before I departed and that the failure to do this is the cause of the problem. Nevertheless, were every US Mobile agent like Ahmed, there would be no problems! People would be scrambling to sign up for a USMobile plan. Thank you Ahmed. Were it not for you, I would be cancelling my USMobile plan as soon as I returned to the U.S.

The worst service ever. Horrible throttling. And also, 99.99% of these reviews are fake. I never write reviews but this is an exception. This is the worst celluar service possible. Please avoid. I'm on the prepaid plan, where I pay $2 for every GB of data that I use, and jesus christ, the throttling I experience is horrible. I'll have 4gb left, and one day my speeds will be at 20 mbs, then for the remainder of my plan, until I add some more GB's to my plan, will be at the classic verizon throttle of 1.0 mbs a second. Literally exactly 1.0 mbs running a speed test. Now I get throttling on an unlimited plan... that makes sense, but throttling on a prepaid plan where the customer is paying $2 per GB is just down right horrendous behavior. Chatting to a customer service agent they managed to fix it for a day, then right back to throttling. Now they just tell me to turn airplane mode off and on etc. My device isn't the issue, it's US mobile being cheap as hell. And all these reviews are fake btw, any review thats, I CALLED AND THIS PERSON HELPED ME AND WAS SO HELPFUL on trustpilot == Fake Review. 0/10

Great Customer Service w-a LIVE Agent! It's middle of the night and I just completed a call to US Mobile's Customer Service team where I spoke with a very upbeat, informative team member who offered more advice than what I had thought to ask as I consider their service. Stay tuned. In the coming months, US Mobile will be adding even more value for its customers. Although I am not quite ready to switch at the moment, I do expect to eventually become a customer based on my research and the info provided by the rep.

I had the kosher plan for $12 a month… I had the kosher plan for $12 a month and they told me that I can upgrade it for $6 a month and I got it done in less than 5 minutes!

The tech The tech, Ahmed Shaikh, was very kind and patient. He got things rolling well. This was not a reflection on Ahmed but US Mobile. Apparently, they have a 1.2MB text upload maximum. That means most pictures will not upload to texts properly. Other than that, it seems good. Kudos to Ahmed.😀