Morgan
GBA bit of a faff but great signal once up and running Recently used this for a trip to the British Virgin Islands. Although they sent a confirmation email prior to the holiday it did not contain a QR code. Had to do quite a bit of chasing to get it via the support email. They managed to send it through within 24 hours of first contact and the signal was brilliant and set up was easy.
Johannes Schönherr
DEconflicting Unfortunately, I have had a mixed experience with AirHub. It was very easy for me to buy an eSIM and I hope to get it activated when I start my journey. My wife also tried to buy an eSIM for an older iPhone model that obviously wasn't set up for eSIM yet. In any case, she was unable to enter an EID. Despite this, the fee for the eSIM was withheld and a refund refused. It is unacceptable that a non-compatible phone should be provided with an eSIM card that is then unusable. I have asked for a refund of the fee and have not yet received a reply. after all, it is advertised on its website with a 100% refund. My wife bought an eSIM for the first time and was therefore still inexperienced.
Tolula Dada
GBdisappointing - data sim didn’t work in USA had a disappointing experience. The e-sim did not provide the data services as promised. I had to purchase another sim card during my trip. Feels like i've been had...
James
GBFirst time using an e-sim First time using an e-sim, used Airhub for 4 of us on a trip to Canada. The process was very straightforward and the sims worked perfectly. The only thing to be aware of is that it can take up to 12 hours for the QR codes to arrive. We ordered our sims before a 9 hour flight mine arrived within a couple of hours which meant I had data when I landed, the others arrived on the transfer to resort. Worth bearing in mind if you want this taken care of before you land.
Ralph Meier
CHE sim didn’t work in the beginning E sim didn’t work in the beginning. Leaving the range of the cell tower helped a fast and reliable speed took place. Customer service reaction was great!