Amazing support with real people from the start! Had to contact Roccats customer support to replace a faulty scroll wheel on a mouse I bought from their online store. The customer support was quick and easy, with no hassle and a very quick troubleshooting and I got to talk with an actual person from the very beginning. Instead of having me jump through a lot of hoops, they quickly acknowledged my attempts at fixing the issue an sent a new mouse to me. It was a breath of fresh air compared to other companies exceptionally bad support.

Great customer service and products! We received a Kone mouse that would not click. They guided us through testing and repair, when it didn't respond they sent out another mouse with no problem! The mouse works great! At the time we also bought a Vulcan Keyboard and both products have exceeded our expectations! Great company!

Amazing experience I haven't had any issues when getting my orders or any purchasing issues. Your guy's products are well made and I do appreciate the small details you guys put into your products. Your return on purchases are fast, the products all come in great packaging.

Very helpful but delayed Once I finally got a response to my inquiry the process was smooth and swift. Roccat personnel were very helpful and nice. I had to submit two inquiries to Roccat support about 4 weeks apart. After submitting the second inquiry I received a response within a couple of days. I do not know if that was in responce to my first inquiry or the second. Perhaps there was an issue with the first inquiry and it was never received.

quility Products and affordable prices Roccat offers good quility Products to afforable prices, which i personally am very happy with. The support is outstanding with quick response times and friendly messages. I am very happy to be a part of the roccat community.