Once again my mouse packed up for no… Once again my mouse packed up for no reson, never again will I waste my money on roccat. I have bought three mice over the years and all have failed within two-three years consideroing the price this is very poor

I had a very good experience with the… I had a very good experience with the customer service after I ordered the wrong keyboard layout. My wife absolutely loves the look and feel of the keyboard and mouse as it matches her new custom built PC (white shadow). The only issue we are having now is that the mouse keeps right clicking on its own which is super annoying and we will be returning.

Good replacement experience My mouse left click started to fail so I contacted support for assistance. After following a simple testing process they verified the mouse was failing. Then all I had to do was follow some final instructions and they shipped a new mouse out. Simple process and no hassle involved. From submitting request to replacement shipped was just 7 days.

Amazing support with real people from the start! Had to contact Roccats customer support to replace a faulty scroll wheel on a mouse I bought from their online store. The customer support was quick and easy, with no hassle and a very quick troubleshooting and I got to talk with an actual person from the very beginning. Instead of having me jump through a lot of hoops, they quickly acknowledged my attempts at fixing the issue an sent a new mouse to me. It was a breath of fresh air compared to other companies exceptionally bad support.

Very helpful but delayed Once I finally got a response to my inquiry the process was smooth and swift. Roccat personnel were very helpful and nice. I had to submit two inquiries to Roccat support about 4 weeks apart. After submitting the second inquiry I received a response within a couple of days. I do not know if that was in responce to my first inquiry or the second. Perhaps there was an issue with the first inquiry and it was never received.