Great customer service and products! We received a Kone mouse that would not click. They guided us through testing and repair, when it didn't respond they sent out another mouse with no problem! The mouse works great! At the time we also bought a Vulcan Keyboard and both products have exceeded our expectations! Great company!

Customer friendly Bought a wireless headset in march, nice hardware quality, stress-free installation on windows and great sound. Lost the transmitter in June while relocating. Tried to find it as spare part inside shop - not available, so i called the support to ask about possibilities… got a new transmitter for free just a few days later per postage. Definitely 5 star support!

Very easy process and fast Very easy process and fast. I did wonder what their process would be like for somebody with a usable but defective mouse and no spare to use while waiting for the replacement to come (they have you destroy your defective product before they’ll ship your replacement) . Luckily the replacement arrived within the week

Once again my mouse packed up for no… Once again my mouse packed up for no reson, never again will I waste my money on roccat. I have bought three mice over the years and all have failed within two-three years consideroing the price this is very poor

Very helpful but delayed Once I finally got a response to my inquiry the process was smooth and swift. Roccat personnel were very helpful and nice. I had to submit two inquiries to Roccat support about 4 weeks apart. After submitting the second inquiry I received a response within a couple of days. I do not know if that was in responce to my first inquiry or the second. Perhaps there was an issue with the first inquiry and it was never received.