Not getting what I paid for. Not even close Did not get complete information at install. Only getting right around 15% of the download speed I'm paying for. Have not been able to get this fixed. No urgency whatsoever on rise to help me. Dan at customer service has been great but he's getting no help.

My installer Lance was awesome My installer Lance was awesome. Took his time to explain everything. Set me up a nice easy password to remember went through everything and just an all-around nice guy so far I have been very happy with rise broadband.

When scheduling new service online for… When scheduling new service online for our new house, I thought I was scheduled for the upcoming week but when I rechecked it our schedule was for 2 weeks later. Since we moved and really needed internet service Julie in the Sales Team was able to reschedule our service for the next week - THANK YOU!!

Great customer service with little to… Great customer service with little to no wait time. Your service tech was very helpful and courteous.

Happy Rise Broadband Customer Tim was my installer and he was very pleasant and very knowledgeable about the process and did a quick set up and answered my questions. Julie was the one that set up the appointment and scheduled my installation. She was awesome so helpful and accommodating. Talking to her on the phone was like talking to a friend.