The plastic part of the microphone… The plastic part of the microphone broke on a pair of Turtle Beach gaming headphones I bought my son for $160. I disassemble the headset to find I spent $160 on about $1 worth of thin plastic, cheap circuit boards, and terrible soldering. The few small screws the headset had were stripped out, most of the headset is snap together and held together with glue. In my honest opinion this is the lowest quality electronic I have ever disassembled to this point in my life. Not sure if this is the standard of electronics these days but I wouldn't pay $5 for another pair of these brand new.

broken trigger I had commented on a Facebook ad about a broken controller trigger they had commented and sent a link that customer service would want to know. I messaged them and they wanted the controller sent in and sent me a whole new Replacement. Awesome customer service, Thank you so much.

Turtle beach has been great Turtle beach has been great. I love the new stealth pro headset and the stealth rgb controller. I did have an issue the the RB button on the controller not working. Contacted turtle beach and easily made a warranty exchange. They sent me a brand new working controller.

Phenomenal Customer service I had a 600 GEN two headset that developed a crack above the left ear. I reached out to Turtle Beach because my warranty with the retailer I purchased it from was expired by about two months. They did not hesitate and offering a courtesy replacement. I shipped my damaged headset to them, within two weeks I had a new one. I will forever and always use Turtle Beach.

Turtle Beach was very easy to work… Turtle Beach was very easy to work with. They stand behind their products. The warranty replacement process was smooth. They covered all of the shipping and was able to get us a replacement for my husbands 700 series Xbox headset within a reasonable time. Thank you!