Livewire has done excellent work on our… Livewire has done excellent work on our home media system over the past few years (Livewire bought the company that installed our home media system 25 years ago when we built our house). We've purchased several pieces of new equipment from Livewire and they have also provided great technical support both on the phone and at our house. Last week one of their technicians (Robert) came out to fix a sound system problem. As in our prior experiences with their technicians, he arrived promptly and worked diligently and thoughtfully till the problem was fixed. He then took a few extra minutes to try a couple of other system improvements he thought might work and they did. Thanks to Robert and Livewire!

Upgrading My Entertainment Experience Livewire had put my initial surround sound speakers in when we moved into our house 12 years ago. I needed to update my hardware and system and contacted them. They provided some solid options for me, answered all my questions and installed the equipment in a day. They found a way to make it easy to use and the family is now enjoying our multi-media equipment. I would definitely recommend them to anyone who wants to improve their entertainment experience.

Fixed our TVs and treated us very fairly on cost. We were having several issues with a couple of our TVs and called Livewire (which did all of our initial A/V installation) to come take a look. Because we thought we were going to have to mount a new TV, they arranged for two technicians to come, which was going to cost us more $. But shortly after they arrived, they figured out the main issue and realized it could easily be addressed without two technicians. Within 45 mins, they had fixed all of our TV set-ups and chose not to charge us for having two technicians because we didn't end up needing the extra labor. They were also quite courteous, friendly, and helpful. It was a very positive experience that helped to earn my loyalty as a customer.

AVICO transition hiccup These guys took over from AVICO; unfortunately, it doesn't look like AVICO did a good job in transitioning the accounts. I got lost. To Livewire's credit, once they were aware of the problem, they reached out to me several times to work to resolve the problem. While I had to move on to another service provider, if a future/another need arises, my first call will be to Livewire. I believe they care and will work to provide quality service.

Best Service Experience This was honestly one of the best service experiences I have ever had. From the initial call to Brad to place the order, the follow up from Henry, Brad and Scott, and the actual service by Mark! Mark stayed at our house until we had thoroughly tested the remote and asked every question possible. He made adjustments based on our feedback quickly and then had us retest! Overall this is a very customer focused company end to end.