Horrible customer service Horrible customer service. By far the worse experience I have ever had. I have been dealing with someone named David, who tells me the company has sent me emails, when they haven't. Took forever to provide me with a label for me to PRINT! I sent the scooter back, which I PAID for only to be billed again to have it fixed. I've asked to speak to corporate only to have David continue to respond to me. If anyone has any advice, please share. Its frustrating because my daughter needs the scooter to go from class to class and the scooter has been in their possession since December. Stay away from the company so you need have to deal with the customer service.

Sent out my Ninebot Max to be serviced Sent out my Ninebot Max to be serviced. They lost it, then found it roughly 2 months later. Sent it back to me broken. FedEx took claim and paid Segway for the scooter. I then keep being told I’ll get a tracking number for a new scooter in the next day or 3 and it’s now been 2 months. 6 months in total since I sent this scooter in to be fixed. I am still without a scooter and they refuse to send me one or let me speak to a manager. And I am being told different things every time I call in.

Worst customer service ever Worst customer service ever! Constantly chasing for my faulty item to get sorted, less than 6 months old and the handlebars are loose and leaking paste from frame. I have now been told that repair will be 15 days and you are not provided a replacement. My son needs this to get to and from work, they are not interested. Don't bother purchasing from them!

Dreadful customer service Dreadful customer service. 10 days into trying to get a return for an unopened unit. Emails and phone calls. A different excuse everyday as to why no pick up is happening. Please do not go near these people.

Beware, Chinese app controlled These Chinese scooters require a Chinese controlled app to operate. Beware app can be changed and disable your scooter, or slow your scooter . Chinese bought Segway, there is no American involvement, support, parts, service, nothing. Chinese tech help is just a call center, no tech help at all. Do not buy Chinese app controlled products.