Woeful customer service I bought a selection of small bore 90 degree elbows from here. When I received the order I discovered the diameters were larger than that quoted in their technical specs. This meant they were unsuitable for my application. It took me a month to be able to return them. Their returns web portal didn’t work and they refused to provide an alternative solution. I made multiple phone calls and emails but was continually fobbed off with excuses and a display of complete apathy in resolving the issue. When they finally did give me a returns label, I still had to chase the refund once they’d been delivered back. Extremely poor customer service and non-existent aftercare. It’s a shame really because the quality of material and construction is actually pretty good. The bigger hoses are probably alright, but I won’t be going back. Ever.

Great products great service I've used this company several times.all mail order. They provide rapid response to technical queries. I have bought stainless steel jubilee clips from other companies which have failed. Ash's clips haven't failed me - i'll use this company again

AVOID - Worst customer service I've ever received Placed an order for some hoses I needed for the weekend (order placed Wednesday before the 3pm cut off time) paid the extra for next day delivery. Order arrived Friday, opened the package to find my order wasn't complete... Tried to contact ASH, no response. Eventually received a response on Sunday saying "Sorry for the delay but I can see your order has now arrived", Ignoring the fact that my order was incomplete, so I contacted them again (Bare in mind this is Monday now and the job I needed the hoses for has been and gone) apparently the hose in out of stock, still shows stock on their site, so instead of offering a refund for the missing hose they offered me a hose at either a different angle or different size... WHAT USE IS THAT! Asked to be refunded, back to no response again now. Never received such poor customer support in my life. ASH - You can revoke my trade account I've just opened, I wont be doing business with you again.

Terrible service and terrible customer service Terrible service and terrible customer service. Ordered hoses and paid for next day delivery and didn’t arrive. Told would send replacement and they didn’t turn up for three days with half my order missing. Customer service couldn’t care less. Will never use again.

Lack of customer service Rung up to place an order, had some rude guy answer whom told me to order through their site instead... Firstly, why have a order line if you don't want to accept orders through it, secondly, where is the customer service skills... We are a vehicle based business building customized race vehicles so we order quite a bit. This guy obviously needs less workload. Parts are good quality however, delivery can be temperamental but overall a good business with a wide variety