Didn't meet advertised delivery time I ordered on Wednesday morning and paid around £10 extra for next day delivery. It's now Friday evening and the courier, Evri, has the item at their depot but isn't saying when it'll go out for delivery. Previous experience is that this could take up to a week. I would have picked Royal Mail or another supplier if I'd known they use Evri, and ASH shouldn't advertise delivery times which their courier can't meet so I'm marking them down. Secondly the invoice ASH sent me is in the form of a broken link to their website. They won't deal with post-purchase queries by phone, or chat, so I emailed them yesterday morning and this morning but haven't had a reply. Other than that, their product range is good although other suppliers eg Viper have a wider choice of fittings in odd sizes and delivered on time with FedEx.

Lack of customer service Rung up to place an order, had some rude guy answer whom told me to order through their site instead... Firstly, why have a order line if you don't want to accept orders through it, secondly, where is the customer service skills... We are a vehicle based business building customized race vehicles so we order quite a bit. This guy obviously needs less workload. Parts are good quality however, delivery can be temperamental but overall a good business with a wide variety

Terrible service and terrible customer service Terrible service and terrible customer service. Ordered hoses and paid for next day delivery and didn’t arrive. Told would send replacement and they didn’t turn up for three days with half my order missing. Customer service couldn’t care less. Will never use again.

Ordered rear window wiper Ordered rear window wiper. Good was delivered by Hermes who delivered it to the wrong address. Company refused to accept it had been delivered to the wrong address and refused to refund. Need to improve their customer service. Other better companies out there, do not use

Relying on Evri as your delivery… Relying on Evri as your delivery service is a big mistake. Had I know, I wouldnt have bothered ordering. Needless to say tracking for Evri was complete rubbish and a waste of time staying in to receive.