Please be aware of the way this company treats their customers Please be aware of the way this business treats their customers. If you have an issue with your account they will make a decision without working with you. Beachbody will not refund your money even if you contact the same day that the membership renewed or even offer any options to use the funds for a different membership. They would rather lose you as a customer than work with you to resolve the differences. There are many other options out there I encourage everyone to consider before wasting your money with a company who does not care about their customers. This company just wants your money and it's all about money and nothing else. Update: There is a reason why there are so many negative reviews - this aligns with the way this company treats their customers. They just don’t care about them !!! It’s all about the money !!!

I initiated a trial membership of… I initiated a trial membership of Beachbody in March of 2020, just prior to the COVID crisis. During the turmoil of this time, I neglected to cancel the trail membership and have since been billed $179/year for the last four years without the courtesy of an email notice prior to annual renewal. I requested a refund of the annual charge which just posted to my account last week and was flatly refused, despite not accessing the platform for the last four years. Additionally when I requested to speak to manager, I was told that wasn't possible. Beachbody is very efficient at taking your money but not at all efficient in providing a good customer experience.

UNPROFESSIONAL & IMPOSSIBLE TO CONTACT This company is impossible to get ahold of. I had a membership for $99/year. I tried to cancel it after the first year and couldn't reach them or get a call back. They charged me $179 for the next year. I have submitted requests for callback from them multiple times with ZERO response. I would not give this company your credit card information. Not safe! And the contact link they give you doesn't even work! Try it for yourself!

Very poor customer care I have been a member for years but have been really disappointed of late by the poor customer service and lack of technical support. I’ve gotten intermittent error messages when trying to access workouts. This has been going on for several weeks and I’m having an impossible time getting it resolved. The support on the site is awful and there is no good way to get help when escalating concerns. I’m literally waiting for a member of the tech support team to respond to me now. I was told I would have to wait 15 minutes. That was 45 minutes ago. Very frustrating. For a company focused on improving well being they are missing the mark.

Long-time user of Beachbody… I am a long-time user of Beachbody (before on-demand). I like their programs and to this date have not found anything that offers what they do. Yes, they are expensive, compared to some others, but you get what you pay for. They have also worked to reduce their pricing for some offerings. I’ve accidentally canceled and/or purchased unwanted options but their customer service is always helpful and quick to respond. Most recently, I noticed I was signed up for a preferred customer, when contacting to cancel, they did so quickly and a refund was issued. It is a subscription service, so you do need to pay attention to what you signed up for but if you mess up, they make it right.