Tried to cancel an online order that… Tried to cancel an online order that was placed within an hour beforehand and the customer service number was out of order. I chatted and emailed customer service to get it cancelled before processing but no one got back to me until the next day, when they informed me that they couldn’t cancel it and I would have to pay for the shipping to return the product. When asking the customer service rep if there was anything he could do for me since I tried to cancel the order immediately after submitting it, he simply said no. No offers to help or make it right. Will not order through this company again!

I'm super unhappy with the shake (Oreo… I'm super unhappy with the shake (Oreo & cookies) by far the first cookies & cream that taste so bad. Doesn't even taste anything glike it and it's consistency of the product is watery not even adding less water make a difference and that's that I also used almond milk. The creatine and CLA + carnitine are super sweet. Very hard to have first thing in the morning. The bcaa soft drink Orange soda flavor yukkkkk not even close! Also their products contact sucrulose. Undisclosed labels before you purchase really added a suspicion now I understand why.

Great Service and Products While ya'll making some pretty bad reviews on BPI, I'm just going to leave something positive about the products. I order the Best Protein (Cookies and Cream) and BCAA +Energy (Rainbow ice) which taste amazing and came in within 3 days. Nutrition within these products are great and glad I was recommend this brand from a friend.

Bad Experience Unfortunately this was a poor experience from BPI Sports who products I love but customer services is very poor. Purchased a product on a Monday and didn’t get an update on the order other than it wS received. I called BPI on the Friday and they stated it hadn’t been shipped yet and that they would resolve the issue and get it shipped ASAP. I called back on Tuesday the next week after getting no further service updates from BPI and they stated that my order had been cancelled because of potential fraud. I was eventually refunded my money and received no products. Took a week and a half to get nothing. Frustrating. Jim H

BPI ISO-HD is just blends of whey isolate and concentrate I recently bought BPI ISO-HD 5lbs Vanilla Flavour. But the label is different, not the same as the website shows. It is protein blends of whey protein isolate and whey protein concentrate. Not 100% pure isolate proteins. The protein content is 25 grams, carb content is 3 grams, fat is 1.5grams (Per 32grams / 1 scoop serving). So, what is the difference with BPI Whey-HD or either BPI Best Protein if they are the same categories as protein blends. What a terrible.. Need clarifications and explanation from BPI..